Mohamed Hamdallah
Giza
Summary
Dynamic leader with a proven track record at Gourmet Marketing, excelling in customer service management and team development. Enhanced store operations, achieving significant improvements in customer satisfaction and employee performance. Skilled in multitasking, organization, and leveraging systems expertise to drive sales and efficiency. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Store Manager
Gourmet Marketing
03.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Accounting - Management Information Systems
Madina Academy
Giza 04.2001 -
Skills
Customer Service Management
Additional Information
I can learn new skills quickly and accurately
I also worked for a while in the training department
I am always invited to the development department to discuss solutions with me
Timeline
Store Manager
Gourmet Marketing
03.2018 - Current
Bachelor of Accounting - Management Information Systems
Madina Academy
04.2001 -
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