Mohamed Hamdy Atia
Cairo
Summary
Working in quality control department. Working in a good community pharmacy.
Customer service professional with solid history of enhancing customer experiences through effective communication and problem resolution. Known for collaborating with team members to achieve goals and adapting to shifting demands. Expertise includes call handling and conflict resolution skills, valued by employers.
Overview
12
12
years of professional experience
Work History
Community Pharmacist
El Fath Pharmacy at El Fath Hospital
08.2013 - 01.2017
- Dispensed medications accurately and efficiently to patients, ensuring compliance with safety protocols.
- Provided patient counseling on medication usage, potential side effects, and interactions.
QC Analyst
El Kahira Company for Chemicals and Pharmaceuticals
01.2015 - 02.2018
- Conducted quality control tests to ensure compliance with industry standards and specifications.
- Analyzed test results to identify deviations and recommend corrective actions.
- Collaborated with production teams to implement quality improvement initiatives.
Call Center Agent
El Ezaby Pharmacies
04.2018 - 05.2019
- Provided customer support by resolving inquiries and issues via phone and chat.
- Maintained accurate records of customer interactions in CRM software.
Call Center Agent
19011 Pharmacies
07.2020 - 08.2021
- Adapted to new systems and processes to enhance service delivery.
- Collaborated with team members to improve response times and customer satisfaction.
Call Center Teamleader
Ezz Eldeen Pharmacies
08.2021 - 11.2022
- Led team to achieve service level targets through effective coaching and performance monitoring.
- Implemented quality assurance processes to enhance customer interaction consistency and satisfaction.
Medical Advisor
Al Dawa KSA Company
12.2022 - 12.2023
- Responded to customer inquiries through phone, email, and chat channels to ensure timely resolutions.
- Assisted customers in navigating product features and services, enhancing overall satisfaction.
Medical Advisor
Al Nahdi Medical Company
12.2022 - Current
- Provided exceptional customer support in resolving healthcare inquiries and concerns.
- Assisted patients with appointment scheduling and insurance verification processes.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with healthcare providers to ensure seamless communication regarding patient needs.
Education
Bachelor of Pharmaceutical Sciences - Pharmacy
05.2013
GPA: Good
Secondary School - undefined
GPA: 97.5%
Skills
- Proficient in MS Office
- Effective PC maintenance skills
- Ability to perform under pressure
- Effective stress management
- Collaborative teamwork
- Rapid skill acquisition
- Proficient keyboarding
- Call center operations
- Customer communications
- Team development
Languages
Arabic: Native
English: very good
Activities
Reading, chatting with people hard working ambitious Helpful respect other ideas and thoughts.
Courses
- Mind Mapping
- Medical quality & Management
- pharmacotherapy diploma in CPEC in faculty of pharmacy Cairo university
Timeline
Medical Advisor - Al Dawa KSA Company
12.2022 - 12.2023
Medical Advisor - Al Nahdi Medical Company
12.2022 - Current
Call Center Teamleader - Ezz Eldeen Pharmacies
08.2021 - 11.2022
Call Center Agent - 19011 Pharmacies
07.2020 - 08.2021
Call Center Agent - El Ezaby Pharmacies
04.2018 - 05.2019
QC Analyst - El Kahira Company for Chemicals and Pharmaceuticals
01.2015 - 02.2018
Community Pharmacist - El Fath Pharmacy at El Fath Hospital
08.2013 - 01.2017
Tarek ibn Zyad Language School - Secondary School,
Cairo University - Bachelor of Pharmaceutical Sciences, Pharmacy