Microsoft office applications
Mohamed Hamed
Crs-risk Management Specialist
Cairo
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Virtual Sales Account Manager
Amazon Business
Egypt
05.2023 - Current
- Mentored junior team members on best practices for remote selling techniques, contributing to overall team success.
- Serves as the liaison between Amazon business and their customers.
- Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.
- Utilized data-driven approach to refine sales pitches, focusing on proven methods that yield results in virtual settings.
- Strengthened existing client relationships through regular account reviews, addressing concerns promptly.
- Provided exceptional customer service through proactive outreach and follow-ups, fostering long-term client loyalty.
Risk Management Specialist
NAOS
Egypt
01.2020 - 04.2023
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Evaluating financial risks through research by analyzing financial positions, along with monetary policy, so the company has insurance against future losses.
- Identified potential risks by analyzing data, observing processes, and communicating with staff. Draft and deliver reports, presentation outline findings, explaining potential risks, and recommending solutions.
- Reduced company risk exposure by identifying, assessing, and mitigating potential threats to the organization.
Customer Service Representative
Huawei Technologies
Egypt
01.2018 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 65 incoming calls, emails per day from customers.
Tele Sales Represntitivese
Online Marketing Agency
Egypt
04.2014 - 09.2014
- Assigned to pull potential leads, communicate with customers through a professional conversation, and purchase services.
- Succeeded in closing 6 deals per month while the target was 4 deals, which contributed to increasing the company's profit.
- Streamlined operations and prioritized tasks, allowing seniors to increase revenue by 25%
- main tasks were selling services of the agency through telephone, which were basically Google Ads.
Travel Advisor
Teleperformance
Egypt
02.2019 - 06.2020
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- The title assigned was "TICO" travel industry council of Ontario certified agent.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Education
Strategic Management And Human Resourses - Risk Management
German University in Cairo
Egypt, Cairo 09.2012 - 09.2019
Skills
Rapport and relationship building
Team Collaboration
Effective Communication
Data entry
Sales strategy
Presentation skills
Time management & ability to work under pressure
Creative problem solving
Active listening
Empathy adaptability
Written Communication
Software
Computer skills
Timeline
Virtual Sales Account Manager
Amazon Business
05.2023 - Current
Risk Management Specialist
NAOS
01.2020 - 04.2023
Travel Advisor
Teleperformance
02.2019 - 06.2020
Customer Service Representative
Huawei Technologies
01.2018 - 06.2018
Tele Sales Represntitivese
Online Marketing Agency
04.2014 - 09.2014
Strategic Management And Human Resourses - Risk Management
German University in Cairo
09.2012 - 09.2019
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