Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed Hanaey

Mohamed Hanaey

Operations Manager - WellCare Pharmacies
New Cairo

Summary

Dynamic Operations Manager with a proven track record at WellCare Pharmacies, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and staff management, I've successfully led teams to exceed performance goals. Skilled in data analysis and business development, my leadership has directly contributed to significant profit increases and streamlined operations.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Operations Manager

WellCare Pharmacies
01.2023 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Ensured compliance with industry regulations and company policies while managing day-to-day e-commerce activities effectively.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Spearheaded initiatives to optimize packaging materials, reducing shipping costs without compromising product protection.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Handled staff training initiatives aimed at Improve the workforce to meet dynamic industry demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Sales Supervisor

AXA
10.2021 - 12.2022
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Insurance Sales Agent

AXA
01.2021 - 10.2021
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Followed up promptly with interested clients to close sales.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.

Pharmacist

Lotus Pharmacies
01.2018 - 12.2020
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.

Education

Bachelor - Pharmacy

Misr International University (MIU)
Egypt
04.2001 -

Skills

    Operations management

    Customer service

    Performance monitoring

    Staff management

    Organizational management

    Team leadership

    Operations monitoring

    Data analysis

    Performance reporting

    Business development

    Planning and implementation

    Strategic planning

Timeline

Operations Manager

WellCare Pharmacies
01.2023 - Current

Sales Supervisor

AXA
10.2021 - 12.2022

Insurance Sales Agent

AXA
01.2021 - 10.2021

Pharmacist

Lotus Pharmacies
01.2018 - 12.2020

Bachelor - Pharmacy

Misr International University (MIU)
04.2001 -

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Mohamed Hanaey Operations Manager - WellCare Pharmacies