Mohamed Hassan
DCs Processor - Trade Finance
Sadat City,MNF
Summary
Experienced and detail-oriented banker with a strong background in the banking sector. Seeking an opportunity to enhance skills and achieve professional goals. Proficient in various areas of banking, including trade finance and customer service. Skilled in providing expert advice to clients and offering optimal solutions. Committed to maintaining high standards of professionalism and delivering exceptional service.
Overview
12
12
years of professional experience
41
41
years of post-secondary education
Work History
DCs Processor - Trade Finance
CIB Bank
Smart Village, Cairo Governorate
8 2022 - Current
- Check the received transactions and ensure that all required documents are obtained and properly fulfilled to ensure their completeness prior to inputting the transaction data in the system.
- Managed approximately 50 IDCs , emails per day from customers
- Execute transactions through the related system, after obtaining the proper approval, to ensure smooth workflow of operations.
- Ensure accuracy of data entry information (Financial & Non-Financial) and documents in order to avoid any rejection from reviewer/authorizer.
- File and carefully maintain bank data, documents, and security items in an efficient and timely manner according to the bank's SOPs and manuals to ensure proper archiving.
- Prepare required reports for Audit, CBE, Authorization, and Control, etc.
- Within the TAT, and according to the agreed SLA, to support decision-making.
- Respond diligently to business stakeholders' requests (branches, credit, IT, etc.). Within the TAT, to ensure smooth workflow of operations.
- Check and authorize trade finance transactions. Policies, Processes, and Procedures.
- Follow all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
- Day-to-day operations ,Follow the day-to-day operations related to own jobs in the Trade Finance department to ensure continuity of work.
- Compliance
- Comply with all relevant CBE regulations, banking laws, AML regulations, and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risk.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Contributed to the achievement of department goals through consistent high-quality work.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Supported team members in their tasks, contributing to overall team success.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Received and reviewed incoming documents and materials.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Operations Support Coordinator/ Service Hub
CIB Bank
05.2017 - 08.2022
- Receive applications from customers related to L/Gs, L/Cs, IDCs, money transfer, and collection, and ensure that all application data is fulfilled. Obtain the required documents and perform the necessary due diligence. Additionally, deliver documents to customers within the set procedures and regulations.
- Perform cross-checking for the daily transactions to mitigate any estimated risk, as per the SOPs.
- Prepare required reports on time and meet target dates for assigned tasks to be delivered on time.
- File and carefully maintain bank data, documents, and forms in an efficient and timely manner, according to the Bank's SOPs and manuals.
- Establish and maintain effective working relationships with co-workers, supervisors, and colleagues bank-wide.
Service Representative
CIB Bank
Madinat As Sadat, MNF
11.2012 - 05.2017
- Handling all allocated customers' requests (stop payment request, external signature verification, debit card issuance, cheque book issuance, certificate of deposits, time deposits, etc.).
- Managing the custody of security items in the branch (credit cards, debit cards, cheque books, pin codes, etc.).
- Following up for the delivery of captured cards and returned cheques.
- Coordinating with consumer operations, card production, branches, and other units to resolve any customer problem.
- Execution of manual financial tickets related to the customer service area.
- Managing all customers' complaints.
Education
Bachelor's degree of Commerce I Accounting - Accounting
Sadat University
Monofia 07.2012 - Current
English Course -
AUC
Cairo, C 01.2007 - Current
Course -
Monetary Instituite
Cairo, C 01.2014 - Current
Skills
Teamwork and Collaboration
Languages
Arabic
English
Russian
French
References
References Available upon request
Personal Information
- Date of Birth: 01/02/92
- Gender: Male
- Nationality: Egyptian
Timeline
Operations Support Coordinator/ Service Hub
CIB Bank
05.2017 - 08.2022
Course -
Monetary Instituite
01.2014 - Current
Service Representative
CIB Bank
11.2012 - 05.2017
Bachelor's degree of Commerce I Accounting - Accounting
Sadat University
07.2012 - Current
English Course -
AUC
01.2007 - Current
DCs Processor - Trade Finance
CIB Bank
8 2022 - Current
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