Mohamed Hassan
Director Of Operations & Maintenance (O&M)
ISMAILIA
Summary
Results-driven Operations & Maintenance Director with over 22 years of experience in multi-vendor telecom wireless technologies across Algeria and Egypt. Specialized in GSM maintenance with a strong engineering background and proven leadership in managing large-scale projects and cross-functional teams. Skilled in optimizing network performance, streamlining operations, and driving business objectives with a strategic mindset. Holds multiple internationally recognized management certifications from PMI, including PMP®, RMP®, ACP®, and PBA®, demonstrating a deep expertise in project management, risk management, agile methodologies, and business analysis.
Overview
22
22
years of professional experience
4
4
Certifications
2
2
Languages
Work History
O&M Director (Acting as General Manager)
Mobiserveholding
01.2019 - 06.2025
- Led Operations & Maintenance activities for large-scale mobile network projects (3G/4G/5G).
- Managed two major operator contracts (Ooredoo & Djezzy) covering 5,000+sites, including full Active & Passive scope.
- Oversaw diesel generator operations and maintenance across an average of 750–800 generator-powered sites.
- Planned and executed preventive and corrective maintenance programs for generator systems to ensure power continuity.
- Managed fuel planning, consumption forecasting, and refueling operations across all generator sites.
- Monitored generator availability, runtime hours, fuel consumption, breakdown trends, and MTTR as part of operational KPIs.
- Improved power availability performance through optimized maintenance planning and field execution.
- Controlled generator-related OPEX, minimizing fuel losses and maintenance costs.
- Oversaw daily network performance, field operations, and maintenance delivery to ensure SLA compliance.
- Appointed as Acting General Manager during GM absence with full executive authority over operations and resources.
- Reported directly to Group CEO, submitting monthly KPI, performance, and financial reports.
- Prepared and controlled annual budgets, monitored spending, and improved operational efficiency.
- Monitored P&L performance, cash flow indicators, and operational financial health.
- Coordinated all technical, operational, and support departments to ensure service continuity.
- Led large-scale field teams and subcontractors across multiple regions.
- Ensured HSE, safety, and environmental compliance, including generator and fuel handling operations.
- Built and maintained strong relationships with Tier-1 operators and key stakeholders.
- Supported tender evaluations, contract negotiations, and performance reviews with clients.
Project Manager – Djezzy (Algeria)
Mobiserveholding
07.2012 - 01.2019
- Managed end‑to‑end network operations for Djezzy across Algeria (active/passive infrastructure, transmission, troubleshooting).
- Led and coached Zone Managers for North, South, East, and West regions to drive accountability and performance.
- Planned and controlled budgets, schedules, and milestones; optimized resource utilization across nationwide sites.
- Directed site operations for power systems, generators, HVAC, and transmission to ensure continuous service.
- Implemented KPI/SLA dashboards, structured escalations, and reporting to improve visibility and response times.
- Coordinated internal teams and subcontractors to deliver rollout, upgrades, and preventive/corrective maintenance.
- Delivered reliable operations with reduced downtime and improved network stability.
- Completed large programs covering hundreds of sites while sustaining operator satisfaction and readiness.
Assistant Project Manager – Mobinil
Mobiserveholding
04.2006 - 06.2012
- Provided leadership support for nationwide telecom maintenance projects.
- Coordinated between technical teams and management to ensure smooth execution of operations.
Technical Support Engineer
Delta Egypt
10.2003 - 03.2006
- Handled technical issues and warranty claims for Motorola devices.
- Oversaw service center setup, spare parts logistics, and ESD compliance.
- Trained engineers on new technical updates and repair procedures.
Education
Bachelor's Degree - Electronics and Telecommunications Engineering
Al Azhar University
Cairo, Egypt08.2003
Skills
Certification
Project Management Professional (PMP), Project Management Institute, 2020-11-01, 2029-11-01
Timeline
PMI Professional in Business Analysis (PMI-PBA), Project Management Institute, 2021-11-01, 2027-11-01
11-2021
PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute, 2021-04-01, 2027-04-01
04-2021
PMI Risk Management Professional (PMI-RMP), Project Management Institute, 2021-01-01, 2030-01-01
01-2021
Project Management Professional (PMP), Project Management Institute, 2020-11-01, 2029-11-01
11-2020
O&M Director (Acting as General Manager)
Mobiserveholding
01.2019 - 06.2025
Project Manager – Djezzy (Algeria)
Mobiserveholding
07.2012 - 01.2019
Assistant Project Manager – Mobinil
Mobiserveholding
04.2006 - 06.2012
Technical Support Engineer
Delta Egypt
10.2003 - 03.2006
Bachelor's Degree - Electronics and Telecommunications Engineering
Al Azhar University
References
MOHAMED HELMI, MOBISERVE HOLDING, 00213770933555, mhelmi@mobiserveholding.com
Personal Information
- Date of Birth: 31-JULY-1980
- Nationality: Egyptian