Mohamed Hassanien
Cairo
Summary
Dynamic professional with over five years of experience in relationship management and operations, dedicated to fostering strong client partnerships and driving business growth. Proven expertise in identifying client needs, developing tailored solutions, and enhancing customer satisfaction through strategic account management. Skilled in leading cross-functional teams and implementing innovative operational processes that boost efficiency and compliance. A strong communicator and collaborative team player committed to achieving shared objectives while maintaining high standards of service and performance.
Overview
8
8
years of professional experience
Work History
Global Sales Account Manager
IZAM Solutions
03.2025 - Current
- Develop and maintain relationships with assigned accounts, ensuring high levels of customer satisfaction and retention.
- Identify and pursue new business opportunities within existing accounts to maximize revenue potential.
- Manage a portfolio of clients.
- Make sure clients receive requested products and services in a timely fashion.
- Demonstrating the software product to prospective clients, highlighting its features, benefits, and how it can solve their specific problems.
- Building and maintaining relationships with clients to understand their needs and ensure satisfaction with the software solutions provided.
- Creating tailored proposals and quotes for clients, outlining the software solutions and pricing.
- Tracked sales performance metrics and reported on sales activities, forecasts, and pipeline status to management.
SME's Relationship Manager
Fawry
10.2024 - 02.2025
- Achieving set objectives by proactively managing relationships with existing and developing/building relationships with new clients.
- Identify new products and services to meet the Client's requirements and needs.
- Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings
- Responsible for all requirements and issues from the client side to be resolved from our side.
- Responsible for selling all products as per each client's needs.
Corporate Account Manager
Premium Card
12.2023 - Current
- Developed and implemented a strategic account management plan that increased account satisfaction
- Responsible for Identifying clients' needs and requirements and proposing suitable solutions, Providing clients with comprehensive product/service consultations, and guiding their decision-making process
- Created and implemented strategies to increase customer loyalty and satisfaction
- Developed strong relationships with accounts to identify and address their needs
Head Of Operations
MazAid
03.2023 - 09.2023
- Negotiated contracts with vendors and suppliers to reduce costs and improve quality of services
- Led cross-functional teams to develop innovative solutions to complex operational problems, resulting in improved customer experience
- Maintained and updated the organization's operational processes to ensure compliance with legal and regulatory requirements
- Implemented a data-driven decision-making process that improved the accuracy and speed of decision-making
- Developed KPIs to measure operational performance and ensure compliance with organizational goals
MSME's Manager.
MazAid
01.2023 - 03.2023
Senior SME's Relationship Manager
Elite Business Service
09.2021 - 01.2023
SME's Relationship Manager
Archer Finance
11.2020 - 09.2021
Direct Sales Supervisor
Nile Radio Production ( Nogoum FM )
04.2020 - 11.2020
Credit Analyst Retail
Commercial International Bank
08.2017 - 03.2020
Property Consultant
Coldwell Banker
01.2017 - 08.2017
Education
Modern Academy - Management Information System
Modern Academy
06.2015
Skills
- Teamwork
- Communication Skills
- Fast Learner
- Leadership
- Business Development
- Good Communication
- Management
- B2B sales
- Price and contract negotiations
Languages
Arabic
English
Timeline
Global Sales Account Manager
IZAM Solutions
03.2025 - Current
SME's Relationship Manager
Fawry
10.2024 - 02.2025
Corporate Account Manager
Premium Card
12.2023 - Current
Head Of Operations
MazAid
03.2023 - 09.2023
MSME's Manager.
MazAid
01.2023 - 03.2023
Senior SME's Relationship Manager
Elite Business Service
09.2021 - 01.2023
SME's Relationship Manager
Archer Finance
11.2020 - 09.2021
Direct Sales Supervisor
Nile Radio Production ( Nogoum FM )
04.2020 - 11.2020
Credit Analyst Retail
Commercial International Bank
08.2017 - 03.2020
Property Consultant
Coldwell Banker
01.2017 - 08.2017
Modern Academy - Management Information System
Modern Academy
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