Banking professional with experience in issuing and managing credit cards at Commercial International Bank (CIB). Skilled in customer service, financial needs analysis, and providing tailored banking solutions. Committed to delivering exceptional service and enhancing customer satisfaction through in-depth knowledge of banking products and procedures.
* Collaborate with branch account officers to promote and sell credit cards and personal loans to bank customers.
* Process and register customer files on the CRM system, ensuring the issuance of credit cards and personal loans.
* Attend regular meetings with Direct Sales Supervisor/Manager and department heads to discuss performance and achieve targeted results.
* Schedule appointments with bank clients, visit their workplaces, and facilitate signing for banking services.
* Prepare sales reports to advise Direct Sales Supervisor stating sales progress in order to support further decision making.
* Follow up with customers after receiving their credit cards to assist with activation and address any inquiries or complaints.
• Processed daily wage payments for workers and managed monthly salaries for station employees.
• Recorded, classified, and maintained financial transactions on a daily and monthly basis.
• Monitored fuel deliveries, verified incoming stock, and ensured accurate documentation of fuel quantities.
• Assisted in financial reporting and cash flow management to support station operations.
Communication Skills
Quick Learner
Leadership Skills
Problem-solving Skills
adaptability
Time Management
Teamwork
Microsoft Office
Microsoft Office