Mohamed Hegazy
Sales Director
Cairo
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 12 years of sales career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Regional Director of Sales and Operations
Naturale
02.2019 - Current
- Managed the company's local and international customer base.
- Organized and coordinated sales operations within Egypt and globally.
- Created new brands to generate new sales opportunities in both local and international markets.
- Responsible for Private Label initiatives for the company within and outside Egypt.
- Communicated with clients worldwide to facilitate sales operations, accelerating company growth.
- Organized, coordinated, and attended international exhibitions to attract new clients from around the globe.
- Monitoring customer orders within the company, coordinating with production, quality control, and warehouse departments to ensure product efficiency and timely delivery to customers.
- Developing monthly production plans based on orders received from customers within Egypt and internationally.
- Communicating with design and execution companies for our exhibitions outside Egypt to arrange everything related to our booth, including design, decorations, and overseeing it until completion and starting the display of our products.
- Optimized inventory management processes by implementing forecasting tools and demand planning techniques, reducing stockouts and excess inventory costs.
- Led successful product launches in multiple territories, contributing significantly to overall company growth.
- Collaborated with cross-functional teams to develop innovative solutions addressing customer needs and market opportunities.
- Championed continuous improvement initiatives within the region, fostering a culture of innovation and adaptability among team members.
- Searching for the best shipping rates to provide to customers to attract them more effectively.
Business Development Consultant
UpLive "AIG group"
10.2020 - Current
- Recruit new agencies from all kinds of channels
- Daily management of agencies and problem solving
- Responsible for recruitment of spenders from outside the application
- Daily contact with the spenders and keep a good relationship with them
- The competitor's applications information gathering.
- Negotiated contracts and closed sales with new and existing clients.
- Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
- Met with current clients to assess needs and develop improvement plans.
Team Leader, Sales Operations
Loops live
09.2019 - 10.2020
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Supervising the VIP users and events progress
- Identifying potential problems and working to find solutions in order maximize efficiency
- Improving the VIP users Satisfaction
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
- Boosted team performance with employee evaluation processes.
Operation Manager
Loops live "Mozat PTE LTD"
04.2019 - 09.2019
- Responsible for Moderation, CIA, CRM
- Fighting the dark forces through standing against the headhunters
- Manage and control the financial process through different payment channels, Security, fraud prevention
- Making sure to provide the best quality of response to users in all our channels "Email, social media"
- Communicate with hunted users to return them back
- Communicate with users who have a dispute cases
- Work to develop the goals of the users satisfaction
- Analyzing the daily reports of the targets in order to improve the weekly progress
- Organizing the team's weekly schedule according to the workflow
- Training the new agents.
Branch Manager
Petzone Egypt
07.2017 - 04.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provide training in sales techniques and distinctive features of the institution's products.
- Study the sales situation inside the region and prepare marketing plans and strategies
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyze data to identify the best and most efficient sales method
- Communicate with clients to handle complaints and provide appropriate solutions
- Discover sales opportunities through consumer studies and research
- Offer and provide products and services available to potential customers
- Organizing the team's weekly schedule according to the workflow
- Monitor and control competition within the specified area
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Sales Manager
PetZone Egypt
08.2015 - 07.2017
- Building and executing Sales strategies
- Achieving the required sales target
- Designing annual special plans in the sales department by relying on studying market requirements, and following up customer requests in order to work on providing them
- Determining and controlling sales prices by following competition with other competitors that offer similar types of sales that the company offers in the commercial market
- Monitor the work of the sales department employees, and ensure that they do it according to the plans and special tasks for them, and this ensures continuity in achieving success for the work
- Provide advice to employees, merchants, and customers who interact with the company, either directly or if they request any sales advice, such as clarifying the nature of a new product that will be announced soon.
Sales specialist
PetZone Egypt
01.2013 - 08.2015
- Salesman of the month for more than 14 months
- Receive new sales opportunities through customer follow-up, calls and emails
- Monitor and understand customer needs and requirements
- Direct eligible opportunities to appropriate sales managers for further development and completion of sales procedures
- Collaborate and participate with the team and build a strong network of relationships to complete sales
- Maintain customer database and records of potential clients
- Make many phone calls and communicate via email during the day.
Education
Bachelor's degree in Commerce and Business Administration -
Helwan Uni, Cairo
Skills
Effective leader
Results-oriented
Ability to motivate staff and maintain good relations
Resistance to stress
Good manners
Coaching and mentoring
Flexibility
Contract Negotiation
Proposal Development
Lead Generation
Continuous professional improvement
Product Knowledge
Event Coordination
Product expertise
Accomplishments
Achieving the historical number in Loops Live, which is the value of Top Up from VIP users in one day was 980K USD, which has been not achieved before in the history of company
Timeline
Business Development Consultant
UpLive "AIG group"
10.2020 - Current
Team Leader, Sales Operations
Loops live
09.2019 - 10.2020
Operation Manager
Loops live "Mozat PTE LTD"
04.2019 - 09.2019
Regional Director of Sales and Operations
Naturale
02.2019 - Current
Branch Manager
Petzone Egypt
07.2017 - 04.2019
Sales Manager
PetZone Egypt
08.2015 - 07.2017
Sales specialist
PetZone Egypt
01.2013 - 08.2015
Bachelor's degree in Commerce and Business Administration -
Helwan Uni, Cairo
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