Mohamed Hegazy
SPA MANGER
New Cairo
Summary
With over 25 years of experience in the spa and hospitality industry, I have had the privilege of working with globally recognized spas and prestigious hotel brands Throughout my career, I have demonstrated a strong commitment to creating organized and efficient spa and Fitness environments that deliver outstanding customer satisfaction and operational success. My commitment to excellence is reflected in my hands-on approach and unwavering focus on providing guests with memorable and enjoyable spa experiences. I am enthusiastic about the opportunity to contribute to your organization's success and uphold the high standards that clients expect.
Overview
26
26
years of professional experience
27
27
years of post-secondary education
Work History
Wellness Manager & (HOD)
Madinaty Golf Club
02.2022 - Current
- Company Overview: Troon Wellness Manager & (HOD) at Madinaty Golf Club
- Leading the Spa and Pool teams while overseeing operations at Gold's Gym Fitness Center to deliver an exceptional wellness experience for our prestigious Club House members and day visitors.
- Committed to upholding Troon's world-class standards by fostering a culture of service excellence, team development, and continuous improvement across all wellness touchpoints.
- Troon Wellness Manager & (HOD) at Madinaty Golf Club
Assistant Spa Manager
Four Seasons Resort Lanai
04.2018 - 09.2020
- Company Overview: "5 diamonds Forbes resort"
- Worked to effectively manage staff members to encourage a productive and happy environment.
- Maintained spa facility and guest area to promote a relaxing and beautiful environment.
- Fostered positive rapport with customers.
- Communicated with vendors regarding products to use in the spa.
- Defined customer service procedures and monitored the facility carefully to ensure the procedures were followed.
- "5 diamonds Forbes resort"
Spa Manager
Four Seasons Hotel Alexandria
11.2013 - 04.2018
- Oversee & Managing the daily operations of the spa and retail shop, indoor and outdoor swimming pool.
- Handled Spa members and hotel guest issues, scheduling and client correspondence, including the publication of a monthly newsletter and fitness activities.
- Managed the hiring of new employees and trained them on spa procedures.
Spa Manager in Training (MIT)
Four Seasons
01.2013 - 12.2013
- 5 Four Seasons properties: FS Maui Hawaii, FS Bali at Jimbaran, FS Bali at Sayan, FS Hong Kong, FS Maldives at Landa Giraavaru.
Spa Supervisor
Four Seasons Doha
10.2008 - 03.2013
Spa Therapist
Four Seasons Resort Sharm El Sheikh
01.2006 - 12.2007
Spa Therapist
Hilton Fayrouz Sharm El Sheikh
01.2005 - 12.2006
Health Club Supervisor
Le Meridien Makadi Bay
01.2000 - 12.2005
Education
Faculty of Arts - Department of History
Cairo University
01.1999 - Current
Skills
Budget management
Timeline
Wellness Manager & (HOD)
Madinaty Golf Club
02.2022 - Current
Assistant Spa Manager
Four Seasons Resort Lanai
04.2018 - 09.2020
Spa Manager
Four Seasons Hotel Alexandria
11.2013 - 04.2018
Spa Manager in Training (MIT)
Four Seasons
01.2013 - 12.2013
Spa Supervisor
Four Seasons Doha
10.2008 - 03.2013
Spa Therapist
Four Seasons Resort Sharm El Sheikh
01.2006 - 12.2007
Spa Therapist
Hilton Fayrouz Sharm El Sheikh
01.2005 - 12.2006
Health Club Supervisor
Le Meridien Makadi Bay
01.2000 - 12.2005
Faculty of Arts - Department of History
Cairo University
01.1999 - Current
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