MOHAMED HEIKAL omar
SALES AGENT
cairo,cairo
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Telesales Executive
Etisalat Misr
02.2021 - 03.2022
- Played an active role in team meetings by contributing valuable insights from personal experience in the field.
- Managed a database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Enhanced overall team morale through positive attitude, willingness to help others, and consistent achievement of individual goals.
Sales Agent
Zara Clothing Store
05.2022 - 06.2023
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
Customer Service Executive
We
07.2023 - 04.2024
- Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.
Education
High School Diploma -
el KHOLAFA EL RASHEDEEN LANGUAGE SCHOOL
High School Diploma -
El Kholafa El Rashedeen Language School
Cairo EgyptSkills
- Account Management
- Issue Escalation
- Payment management
- EFFECTIVE time management
- FAST learner
- COMMUNICATION skills
Certification
High school diploma
Languages
Arabic
Native language
English
Advanced
C1
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsTimeline
Customer Service Executive
We
07.2023 - 04.2024
Sales Agent
Zara Clothing Store
05.2022 - 06.2023
Telesales Executive
Etisalat Misr
02.2021 - 03.2022
High school diploma
07-2020
High School Diploma -
el KHOLAFA EL RASHEDEEN LANGUAGE SCHOOL
High School Diploma -
El Kholafa El Rashedeen Language School
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