Mohamed Helal

• Carried out various HR and Payroll duties including: taxation, social insurance, health insurance, life insurance, medical services, employees loans, employees visa, employees letters, coordinates between departments and training department, interviewing candidates, budgeting, controlling all transactions related to salaries for all the bank's staff, prepare salaries and wages budget, training plans, appraising staff performance and supporting the bank's HR department in the related financial issues
• Also responsible for coordinating between the HQ in Jordon and HO in Egypt making sure that all polices and regulations concerning the HR cope with the laws and regulations in Egypt with the assistance of bank's consultants
• Responsible of preparing, approving and implementing job offers, retention cases, annual increase, promotions, and profit sharing
• Accomplishments: Responsible of analyzing, developing, testing, and coordinating with HQ in solving runtime problems for the new HRMS (2 years project).
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Structured compensation and benefits according to market conditions and budget demands.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Liaised between multiple business divisions to improve communications.
• Instructed senior leaders on appropriate employee corrective steps.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Discovered and resolved complex employee issues that affected management and business decisions.

Same as head of HR operation and compensation & benefits duties.

• Performed budget analysis to control expenditures and predict future budget needs.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Monitored employee attendance, addressing issues in accordance with company policies and procedures.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
• Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
• Collaborated with managers to identify and address employee relations issues.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Advocated for staff members, helping to identify and resolve conflicts.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Administered employee benefits programs.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Conducted performance reviews and provided feedback to managers on employee performance.

• Prepare an estimated / actual budget for the coming accounting periods
• Assess the branch's performance and reporting discrepancies to the top management
• Analyze expenses & revenues and preparing P&L statements
• Appraise staff performance
• Create a system for budget forecast for the coming accounting periods, resulted in measuring the net profit/ loss from the estimated increase of the bank’s activity
• Managed journal entries, collection efforts, reconciliations, and payroll processing.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Analyzed and reported on financial data to support business decisions.
• Collaborated with other departments to achieve accurate and prompt financial reporting.
• Generated monthly and quarterly financial statements for executive review.
• Monitored budget allocation and expenditures to enforce compliance with company policies.
• Conducted internal audits to verify accuracy and compliance with applicable standards.
• Developed and maintained system of internal controls to prevent fraud and abuse.
• Implemented cost control procedures and cost management processes.
• Educated accounting team on forecasting, financial statuses and financial strategies to assist in annual budget creation.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Developed strategic plans for day-to-day financial operations.
• Utilized financial software to prepare consolidated financial statements.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Complied with established internal controls and policies.

• Compared the actual results with projections and analyzing the deviations
• Adjusted the branch's daily accounts and preparing daily reports to the concerned departments
• Reconciled of the branch's accounts with the other branches and preparing monthly reports on any adjustments
• Prepared the C.B.E
• (Central Bank of Egypt) reports
• Controlled and auditing of daily transactions for the Bank’s Departments
• Prepared the monthly Payroll for all employees.
• Reviewed documents and data to give accurate presentations and forecasts to upper management.
• Completed year-end close processes.
• Prepared balance sheets, cash flow reports and income statements.

• Processed customer transactions promptly, minimizing wait times.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Monitored and reported suspicious activity in line with bank security policies.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Maintained accurate records of customer transactions in line with bank procedures.
• Assisted with training of new tellers on policies and procedures.
• Executed wire transfers, stop payments and account transfers.
• Monitored and verified suspicious activity on customer accounts.
• Handled various accounting transactions.
• Referred customers to other banking departments for specialized services.
• Processed applications for new accounts.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Maintained friendly and professional customer interactions.
• Designed an application to discover and eliminate the counterfeit US bills listed in The Keezing List published by The Interpol resulted in high accuracy and efficiency in discovering the counterfeit money and reduced the risk of dealing with them.