Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamed Hosny

It Technical Support
Cairo ,Cairo

Summary

Dynamic IT Technician with a proven track record at Computer Generated Solutions Inc., excelling in enhancing user experiences and optimizing networks. Expert in application support and adept at technical issues analysis, I significantly improved data recovery processes. Skilled in both hard (data retention) and soft (problem-solving) skills, I consistently ensure top-notch desktop support and system efficiency.

Overview

19
19
years of professional experience
1
1
Language

Work History

IT Technician

Computer Generated Solutions Inc.
09.2005 - 11.2024
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Bolstered data integrity and recovery processes, conducting regular backups and testing restore procedures.

Education

Bachelor's Degree In Systems And Technology -

New Cairo Academy
New Cairo

Skills

Help Desk Operations

Application installations

Peripheral maintenance

Data retention

Desktop Technical Support

Software diagnosis

Data recovery

Desktop support

Technical issues analysis

Application support

Timeline

IT Technician

Computer Generated Solutions Inc.
09.2005 - 11.2024

Bachelor's Degree In Systems And Technology -

New Cairo Academy
Mohamed HosnyIt Technical Support