Mohamed Hossam

• Coordinating and issuing water, electricity, and gas letters for handed-over units.
• communicating with all owners through calls, SMS, and announcements to provide updates.
• Issuing all entry and work permits for light works requested by the owners.
• Issuing violations for non-compliant units and following up on resolution or penalty collection.
• completing leasing procedures, registering tenant information, and activating their app accounts.
• Handling all owner's complaints and inquires received via the call center, email, and the community App.
• Handles all walk-in owner's inquires / Issues.
• Coordinating with internal départements, security and FM to ensure smooth community operations.
• Acting as liaison between residents and alignment between Security and Facility Management.

• Procedures for Renting:
• Selection Process
• Rental Insurance Requirements
• Security Inquiries
• Distribution of Rental Access Cards
• Completion of Tenant Forms
• Applying Entrance Fees.

- Maintenance Fee Collections:

• Garden and Pool Maintenance Collection.
• Maintenance Difference Dues Collection.
• Violations Policy.
• Handling client's complains.
• Communicate with the FM Team regarding customer's issues and complains regarding pools and gardens.
• Handling owner cards printings, activation, and distribution processes.
• Handle customers’ requests, inquiries, complaints received via (call center / mobile app / website / social media) in a timely manner.
• Meet walk-in customers with minimum waiting time and enhance the overall customer experience.
• Achieve customer’s satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help.
• Build sustainable relationships of trust with customers.
• Conduct all necessary follow-up with other departments on behalf of the customer to resolve his / her problems.
• Conduct site tours and provide the necessary orientation to customers. - Collect customer’s feedback. - Provide accurately all needed reports & data.

- Access Control:

• The Community Management Executive is responsible for Access control for all Tatweer projects from A-Z and handling all cases regarding water and electricity dues, meters and utilities contracts, Client data update and it is also responsible for responding to clients via the official email, receive all client service requests through call center or walk-in and official Email to be coordinate with other departments to solve all issues in order to reach customer satisfaction.
• handling owner cards printings, activation, and distribution processes.

• Reports complex issues and customer complaints to Manager, Customer Care and proposes recommendations for improvement.
• Prepare the Handover reports.
• Follow up projection from development and project management.
• Prepare reports about the Handover plan.
• Ensures timely closure of Service Requests in the system and follows up with Senior Executive and Administrators.
• Ensures time closure of emails received from the customers and follows up with the Administrators.
• Facilitate the handover procedures and complete all the related documents smoothly.
• Reach the company's handover target as planned in the yearly budget to achieve revenue recognition.
• Conduct an inspection visit to ensure that the unit is up to finishing standards & customer home orientation quality and fill the snag list with any comments that might be spotted.
• Finishing insurance cheques and communicating with the community operations to inspect units within the finishing period to report customer violations before the client receives his cheque.