Mohamed Ibrahem Aboelkassem Ahmed

Customer Service Supervisor (Comcast XM Billing) Concentrix • Handling all mobile billing related customer concerns.

• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

• Provided support to the company by accurately recording all financial transactions in QuickBooks
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Maintained clean and organized files by keeping accounts payable records up-to-date.