Mohamed Ibrahim
Delivery Specialist At EMC Dell
Cairo,Alminofia
Summary
Experienced Support Engineer with over 7 years of experience in different technologies. Excellent reputation for resolving problems and improving customer satisfaction. Being one of the top performers in my Team. High ability to learn new technologies and being fit in it.Multi-tasking with high speed typing ability.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
SCCM Support Engineer
Microsoft, IBS
Cairo
03.2021 - 03.2023
- Provided customers a premier support for SCCM
- Help our customers to get their issues resolved in a very professional way
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Engage with internal teams and collaborate with different technologies
- Assist my colleges whenever i can assist solving issues they might have
Storage Delivery Specialist
EMC Dell
Cairo, Current
03.2023 - Current
- Evaluated software products to determine compatibility with existing systems.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Maximized system availability through development and testing of contingency plans.
- Diagnosed and resolved hardware and software issues.
- Led storage server infrastructure deployment, quality assurance, staging and production systems.
Support Engineer
MicrosoftConcentrix
07.2020 - 08.2021
- Cairo, Cairo
- Provided customers a premier support for Microsoft Teams
- Help our customers to get their issues resolved in a very professional way
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assist my colleges whenever i can assist solving issues they might have.
Technical Support Representative
Sony, Sykes
Cairo
02.2017 - 09.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Helping customers solving their software issues with Sony products
- Collecting feedbacks from the customer
Customer Service Representative
Vodafone
Cairo
01.2016 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Education
High School Diploma - undefined
Birket-Elsabaa inistitute
09.2009 - 05.2012
Bachelor of Applied Studies - Language And Translation (German + English
Al-Azhar Uni
09.2012 - 05.2016
Skills
Soft and communication skillsundefined
Accomplishments
- 08 – Current
- Mohamed Ibrahim Ramadan Abd-Elbaky
- Delivery Specialist at EMC Dell
- Birket-Elsabaa- El-Monofia
Timeline
Storage Delivery Specialist
EMC Dell
03.2023 - Current
SCCM Support Engineer
Microsoft, IBS
03.2021 - 03.2023
Support Engineer
MicrosoftConcentrix
07.2020 - 08.2021
Technical Support Representative
Sony, Sykes
02.2017 - 09.2020
Customer Service Representative
Vodafone
01.2016 - 01.2017
Bachelor of Applied Studies - Language And Translation (German + English
Al-Azhar Uni
09.2012 - 05.2016
High School Diploma - undefined
Birket-Elsabaa inistitute
09.2009 - 05.2012
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