Mohamed Ibrahim El-Shabrawy
Social Media Specialist
Nasr City
Summary
Looking for a challenging position in a successful Organization where my educational background and experience can be well utilized and further developed to expand and improve my skills. So, I am Looking forward to joining your company and becoming a member of your team where my skills will be an asset and have a favorable impact on your business and will be obligated if you accept me in your team as A Social Media Specialist.
Overview
2025
2025
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Social Media Specialist
Al-Safy Group
12.2022 - Current
- Managed social media accounts ( Amazfit Page, Al-Safy Group page, Al-Safy Foods page, Switch plus page, Spacetank page, Speed page, lighthouse page, and Rays page ), ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Conducted daily updates to social media profiles to boost company online presence.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Claim Specialist
Al-Safy Group
09.2020 - 11.2022
- Negotiated settlements for complex claims to ensure fair outcomes for all parties involved.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Established strong relationships with external adjusters to streamline external review process.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
Operation Specialist
Carl Care
1 2020 - 8 2020
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Elevated operational safety standards by conducting thorough risk assessments and implementing necessary changes.
- Reduced processing times for customer orders, optimizing supply chain management system.
Receptionist
Al-Higaz branch
06.2019 - 06.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Receptionist
Manshit el bakery Hotel
01.2018 - 06.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted Hotel image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Receptionist
Rehana Plaza Hotel
07.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered phones promptly and directed incoming calls to the correct offices.
Customer Service Agent
Vodafone
07.2016 - 09.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Streamlined communication processes for improved information exchange between customers and team members.
Education
Bachelor of Arts - General Studies
The Higher Institute of Language & Translator
Cairo, Egypt 04.2001 - 07.2017
Martyr Osama Ahmed Ismail Language School
01.2013 - 12.2013
Skills
Social Media Management
Social Media Marketing
Social Media Platforms
Social Media Monitoring
Social Media Posting
Client Relationship Management
Hashtag Research
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Time Management
Training
Ambassadors for dialogue, Participated in workshop on dialogue as a tool to mutual understanding.
Personal Information
- Date of Birth: 09/23/94
Timeline
Social Media Specialist
Al-Safy Group
12.2022 - Current
Claim Specialist
Al-Safy Group
09.2020 - 11.2022
Receptionist
Al-Higaz branch
06.2019 - 06.2020
Receptionist
Manshit el bakery Hotel
01.2018 - 06.2019
Receptionist
Rehana Plaza Hotel
07.2017 - 01.2018
Customer Service Agent
Vodafone
07.2016 - 09.2016
Martyr Osama Ahmed Ismail Language School
01.2013 - 12.2013
Bachelor of Arts - General Studies
The Higher Institute of Language & Translator
04.2001 - 07.2017
Operation Specialist
Carl Care
1 2020 - 8 2020
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