Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MOHAMED IBRAHIM HAMED RADWAN

MOHAMED IBRAHIM HAMED RADWAN

Computer And Information Technology Maintenance Engineer (Hardware And Software)
Hadayek El-Kobba,Cairo

Summary

Computer Maintenance Technician supporting desktops, printers, and network peripherals in banking and corporate environments. Diagnoses hardware failures, deploys new IT equipment, and performs preventive maintenance to reduce downtime and keep systems available to end users. Supports Ok service requests to SLA standards while maintaining Windows installation and hardware repair work across laptops, desktops, and peripherals.

Overview

1
1
Certification
14
14
years of professional experience
3
3
years of post-secondary education

Work History

Computer Maintenance Technician

Bank QNB
Cairo , Cairo
01.2023 - 06.2026
  • Hardware maintenance and technical support for desktops, printers and network peripherals.
  • Diagnose hardware failures and minimize downtime.
  • Deploy new IT equipment and perform preventive maintenance.
  • Support end users according to SLA requirements.
  • Outsourced at QNB Bank

Computer Maintenance Technician

Quality outsource Bank QNB
Cairo, Cairo
01.2022 - 01.2023
  • Corporate IT support, hardware repair, Windows installation, peripheral configuration, banking security compliance.
  • Outsourced at QNB Bank

Sales & Maintenance Technician

Technostore
01.2017 - 01.2022
  • Computer repair, custom PC assembly, software installation and after-sales support.
  • Dokki

Computer & Laptop Maintenance Technician

EIC Group
01.2012 - 01.2017
  • Computer maintenance, hardware diagnosis, component replacement and upgrades.
  • Dokki

Education

Bachelor's Degree - Management Information Systems (MIS)

Higher Institute For Computer Science And Information Systems
Alsun For Madenit Nasr
10.2006 - 07.2009

Skills

IT technical support

Hardware troubleshooting

Desktop & laptop maintenance

Software installation & configuration

Operating system installation (Windows)

Hardware diagnostics

Banking security compliance

Hardware inventory management

Certification

Computer Hardware Maintenance Certificate – Smouha Academy (2011) | Grade: Good

Timeline

Computer Maintenance Technician

Bank QNB
01.2023 - 06.2026

Computer Maintenance Technician

Quality outsource Bank QNB
01.2022 - 01.2023

Sales & Maintenance Technician

Technostore
01.2017 - 01.2022

Computer & Laptop Maintenance Technician

EIC Group
01.2012 - 01.2017

Bachelor's Degree - Management Information Systems (MIS)

Higher Institute For Computer Science And Information Systems
10.2006 - 07.2009
MOHAMED IBRAHIM HAMED RADWANComputer And Information Technology Maintenance Engineer (Hardware And Software)