Mohamed Imam
Customer Service Representative
Cairo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Teleperformance
Cairo
01.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Data entry via various platforms
- Communication with customers via email, phone, and chat services
E-Commerce Coordinator
Virtual Worker Now
03.2021 - 04.2022
- Added, updated and removed product from e-commerce systems.
- Helped streamline workflows from e-store, to vendor, to end client and to buyer.
- Worked directly with account managers on new orders.
- Maintained working knowledge of company products, services and promotions.
- Tested website features and functionality for optimal performance.
- Updating Ecommerce website’s products details , tags and images on Shopify
- Linking Sister Products
- Updating SKUs prices, Margins & Costs
- Updating the website’s collections & products (when needed)
- Updating the website’s products details, prices, costs, margins, Compare ats , and barcodes / Vendor SKUs ( if needed)
- Reporting SKUs issues to vendors and amending them accordingly
- Creating Revcascade sheets
- Quality checking and amending products & collections on E-commerce websites
- Importing and Exporting products through Matrixify
Education
Bachelors Of Commerce - Marketing
Future University In Egypt
Cairo 09.2017 - 07.2022
Bachelors Of Commerce - Marketing
University Of Cincinnati
United States 09.2017 - 07.2022
Skills
Technical Support
Shopify
E-commerce Management
Salesforcecom
Account Management
Program Management
Wireless Technologies
Telecommunications
Customer Support
Information Technology
Customer Relationship Management ( CRM)
Data Management
Data Entry
Quality Assurance
Reporting & Analysis
Quality Auditing
B2C E-Commerce
Internal & External Communication
Google Workspace
Microsoft Office
Meticulous Attention To Detail
High Level Of Accuracy
Multitasking
Product Development
Virtual Assistance
Adaptability
Dispatch Routing
Date Of Birth:
August 14th, 1996
Timeline
Customer Service Representative
Teleperformance
01.2023 - Current
E-Commerce Coordinator
Virtual Worker Now
03.2021 - 04.2022
Bachelors Of Commerce - Marketing
Future University In Egypt
09.2017 - 07.2022
Bachelors Of Commerce - Marketing
University Of Cincinnati
09.2017 - 07.2022