MOHAMED ISMAIL
Operations Team Leader
Cairo,Egypt
Summary
Dedicated shop manager with extensive knowledge of the groceries industry. Recognized for providing outstanding service and building customer loyalty through authentic relationships. Results-driven leader who inspires staff to achieve their highest capabilities in a supportive and stimulating setting. Passionate about showcasing brand values and surpassing industry benchmarks.
Overview
10
10
years of professional experience
10
10
Certifications
1
1
Language
Work History
Operations Team Leader
Keeta (Raya Account Center)
04.2025 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Implemented quality assurance measures that led to improved product consistency.
- Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.
- Set schedules and oversaw daily workflow.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Trained, coached and managed Number-person team of Type and Type professionals.
- Optimized team performance, providing clear guidance and setting achievable goals.
Vendor Specialist
Talabat
10.2021 - 03.2025
- Addressed issues raised by vendors about customers.
- Addressing the problems associated with the vendor's devices and their systems and how to create tickets or report any problems associated with the technical issues
- Managed the inquiries related to the financial matters for the canceled orders or any issue related to sending another order to the CST and how will cover it
Store Manager
Appetito
06.2021 - 10.2021
- Conducted regular evaluations and appraisals to enhance staff performance.
- Planned sales and marketing strategy incorporating multi-channel engagement
- Liaised with shop floor staff and warehousing crew to manage inventory requirements effectively, improving product availability
- Developed and executed revised sales and marketing strategy, facilitating a shift in target demographic and branding
- Drove increased product sales with creative in-store displays and visual merchandising strategy
Operations Specialist
Talabat T-mart
03.2020 - 05.2021
Senior Customer Care Representative
Talabat
04.2019 - 04.2020
- Handle many things such as complaints and queries about Talabat services build a rapport and make them satisfied by doing follow-ups and sustaining their needs
- I am responsible for replying to the customer's queries
- Resolved customer concerns and needs through active listening and effective communication.
- Provided quick resolution to common problems and service complaints.
Customer Service Banking
Banque du Caire
01.2019 - 02.2019
Customer Service Representative
Xceed
03.2018 - 02.2019
- Managed a range of communication channels simultaneously, including email inbox, live chat, telephone, and social media
- Communicated with (10000)+ customers through various mediums based on customer needs, including calls, in-person, social media platforms, email, or in-app chat
- Ensured responsible data management in full compliance with company policies and UK regulations.
Account Advisor
OSN
06.2017 - 04.2018
- Handel all the technical issues faced by the customers from around 7 countries and replying their questions about osn's content like media last updates -on-demand services and satellite issues
- Worked within the appropriate regulatory framework including requirements for disclosure and ethical decision making.
Operations Intern
Jumia
02.2016 - 03.2016
- Working at warehouse and for the logistics work and transportation and the process for shipping the products into the warehouse starting from the stock till it's out to be shipped
- Developed standards regarding packaging, procurement and delivery, improving efficiency and reducing waste
- Interpreted logistical data on supply chain management, strategic sourcing and distribution, improving company efficiency.
Customer Service Representative
Misr El Kheir Foundation MEK
07.2015 - 12.2015
- I was responsible for collecting donations and replying all the customer's queries about the foundation's services making calls and texting emails
- Resolved product or service problems, handled customer complaints, and followed these up to ensure efficient, effective resolution.
Education
Bachelor's Degree - Business Administration and Management
Cairo University
CairoSkills
Volunteerism and Social
Entrepreneurship
V-Worx Volunteers System
And Solutions
Graphic Designer, Royal
Affiliate marketing partnerships
Operational partnerships
Certification
Volunteerism and Social Entrepreneurship
Timeline
Operations Team Leader
Keeta (Raya Account Center)
04.2025 - Current
Vendor Specialist
Talabat
10.2021 - 03.2025
Store Manager
Appetito
06.2021 - 10.2021
Operations Specialist
Talabat T-mart
03.2020 - 05.2021
Senior Customer Care Representative
Talabat
04.2019 - 04.2020
Customer Service Banking
Banque du Caire
01.2019 - 02.2019
Customer Service Representative
Xceed
03.2018 - 02.2019
Account Advisor
OSN
06.2017 - 04.2018
Operations Intern
Jumia
02.2016 - 03.2016
Customer Service Representative
Misr El Kheir Foundation MEK
07.2015 - 12.2015
Bachelor's Degree - Business Administration and Management
Cairo University