Mohamed Karim
Senior Manager OSN Business
Cairo
Summary
MANAGER BUSINESS DEVELOPMENT, CUSTOMER SERVICE, SALES PROJECT MANAGEMENT, CAREER OBJECTIVES.
Seeking for a suitable position at a leading company where can add value and contribute with strong customer care, sales background, interpersonal Skills and managerial abilities for achieving the company's targets and plans in the best possible way in which exposure, experience and expertise has given an edge in understanding sales forces and customer experience. Sales expert with 12 years of experience in the Telecom industry, specifically in the customer care and Sales. Solid experience in identifying potential sales trends. People leadership where am able to coach, motivate and inspire teams to Achieve and beyond. Accomplished possessing multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
23
23
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Senior Manager OSN Business
OSN
Cairo
03.2023 - Current
- Primarily responsible for securing deals with hotels
- This includes both renewal deals with existing hotels and establishing new partnerships with new hotels
- In addition to hotel deals, responsible for negotiating and managing new deals with networks to expand content
- This includes renewing existing network partnerships as well
- Overseeing relationships with partners who work with us to distribute and promote services
- This involves maintaining strong collaborations, addressing any issues or concerns, and ensuring partner satisfaction
- Developing new deals with compounds, such as residential communities or housing complexes, Responsible for both establishing new partnerships and renewing existing compound contracts
- Creating reports and presentations to analyze performance and track progress towards targets, and provide updates to management and stakeholders
- This includes preparing budget plans and defining sales targets.
- Improved productivity while reducing staffing and operational costs.
- Improved productivity while reducing staffing and operational costs.
Senior Manager Direct Sales
OSN
Cairo
07.2022 - 03.2023
- Ensure monthly targets are set in line with productivity expectations/ requirements by Direct Sales outlet and agents
- Take ownership for commercial performance of Direct Sales outlets against all individual and store KPI objectives and targets
- Challenges others to improve and finds new ways to increase competitive advantage
- Analyze performance records of individual sales agents and feed results to sales management team
- Maintain high level of awareness and knowledge of Direct Sales presence in terms of market, media and technology industry and internal activity to ensure that challenges to and opportunities for sales are identified and open two-way dialogue is kept with sales management
- Ensure that all team understand OSN promotions, competitor and free to air propositions and were relevant pricing to best sell OSN to customer over competitor
- Ensure that all of team fully understand and keep up to date with range of products and services to demonstrate to customer premium product offer
- Supporting team with their product and content knowledge to ensure success of kiosk
- Competently and confidently communicates key business messages to team regularly, in clear and simple way, ensuring message is fully understood and able to be applied
- Ensure that all of team are aware and able to comply with all sales policies and processes including business updates and code of conduct
- Control cash handling and inventory management to ensure there is no discrepancies
- Evaluated hiring, firing, and promotions requests.
Retail Business Development Freelance Consultant
Cairo
08.2021 - 07.2022
- Supporting multiple industries in driving traffic and inshore promotion
- Advising retail for training and development of sales agents
- Optimizing human resource and spending per locations
- Optimizing overhead expenses with core relation to expected revenues
- Helping companies to forecast their sales based on traffic information, historical numbers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Managed purchasing, sales, marketing and customer account operations efficiently
Business Development Senior Manager
SELA SPORTS
Riyadh
08.2019 - 07.2021
- Managing Event hospitality team, tickets delivery, guest arrival and departure
- Overseeing Last minute requests for VIP guests, event day operations tasks, assisting live production tasks during events
- Coordinating between operations and production team on specific activities
- Managing printing and procurement tasks, responsible for receiving and delivery all printing materials and purchasing event items/materials
- Assisting traffic and transport teams in parking area and road blockage works during event
- Directing security and crowd control team event ingress and egress, general event tasks making sure that daily tasks are precise and on schedule
- Working in Riyadh season biggest events in Saudi Arabia and Middle East
- Key Account Manager for portfolio of high-profile clients Car show coming from United States to perform in Riyadh season
- Winter wonderland project Meddle East
- Midbeat the biggest music festival in Middle East.
Senior Sales Manager
SELA SPORTS
Jeddah
07.2018 - 07.2019
- Selling Sela's Commercial Sponsorship rights for some football clubs in Saudi Arabia through variety of communication mediums (TV, outdoors, digitals)
- Handling multiple client accounts and interacting with clients to assess and meet their needs
- Developing profitable and sustainable sales growth at assigned accounts
- Identifying sales opportunities, creating sales goals, developing new accounts and maintaining existing sales accounts
- Establishing strong working relationships with business leaders and team members to ensure successful delivery of services to clients
- Developing and implementing different marketing communications plans
- Preparing and presenting proposals to clients
Senior Manager Franchise Sales
MOBILY
Jeddah
04.2010 - 02.2018
- Contributing in formulation and implementation of franchise department Strategy and Plans as befitting department and business line needs and objectives
- Manage implementation of plans and strategies for respective areas sales to maximize current and future sales and provide input to relevant units and overall strategy
- Meet or exceed annual sales and profit targets by product line as specified in annual budget
- Manage implementation of sales initiatives and campaigns that generate highest level of profits
- Track performance and developments in market
- Identify and plan implementation of cross selling across services and insure quantitative productivity and qualitative performance of sales shop managers
- Preparing and submitting several status reports, highlighting trends & general areas of interest & concern
- Giving instructions on ways to improve customer service, productivity & quality
- Ensuring procedures are in line with sales quality standers and work instructions
- Managing manpower planning & selection of staff with franchise partners
- Organizing necessary training for franchise sales team participating in special projects with impact on sales e.g., marketing
- Impact analyses to provide & advise GM with day-to-day business to achieve sales strategy, plans, objectives & productivity
- Determine annual unit budget for trainings, maintenance, and logistics
- Supervise budget expenditure and variance from budget plan for control and decision-making purposes.
Franchise Retail Business Manager
MOBILY
Jeddah
04.2005 - 02.2010
- Prioritized and allocated valuable resources to meet business targets.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Contributed to leadership team for implementing company policies and procedures.
- Directed training and performance monitoring for staff members.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
MOBILY
Jeddah
04.2005 - 10.2005
- Launching Sales Team
- Participated in Launching Team in resetting and reviewing policies and processes of sales operations in retails & Channel Sales
- Customize and update (CRM) customer management systems Siebel, Portal, M-Gate and MBI
- Administer Training Programs for new hires and existing staff (Customer Basics, Training, GSM Products, Services, and GSM introduction)
- Train channel sales, distributors' staff on Mobily Customer Management systems, selling skills, customer handling, policies and sales process
- Establish monthly meetings with other departments to review Sales
- Operations.
Customer Service Specialist
MOBINIL
Cairo
04.2001 - 01.2003
- High Usage Agent
- Debt collection agency (DCA) agent
- Suspension team member
- Call Center Representative
Education
Bachelor of Arts - Tourism And Travel Management
Faculty of Tourism And Hotels
6 Of October City 09.1995 - 06.1999
High School Diploma -
Lycee Francais Du Caire
Cairo 09.1984 - 06.1994
Skills
Excellent communication skillsundefined
Affiliations
Franchise thinking and practice Jeddah-December 2013 Retail marketing and sales in the telecom industry Brussels- December 2010 (provided by MCE) Best international buying practices Kuala lampur- May 2008 (provided by EUROMATICH) Advanced management Dubai- march 2007 (provided by EUROMATICH) (Motivation-strategic planning - creative problem solving) Break through to Success Dale Carnegie & Association, Inc. Attested by Dale Carnegie & Association
Timeline
Senior Manager OSN Business
OSN
03.2023 - Current
Senior Manager Direct Sales
OSN
07.2022 - 03.2023
Retail Business Development Freelance Consultant
08.2021 - 07.2022
Business Development Senior Manager
SELA SPORTS
08.2019 - 07.2021
Senior Sales Manager
SELA SPORTS
07.2018 - 07.2019
Senior Manager Franchise Sales
MOBILY
04.2010 - 02.2018
Franchise Retail Business Manager
MOBILY
04.2005 - 02.2010
MOBILY
04.2005 - 10.2005
Customer Service Specialist
MOBINIL
04.2001 - 01.2003
Bachelor of Arts - Tourism And Travel Management
Faculty of Tourism And Hotels
09.1995 - 06.1999
High School Diploma -
Lycee Francais Du Caire
09.1984 - 06.1994
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