Mohamed Khaled
Senior Manager
Cairo
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Versatile Senior Manager specializing in reviewing, analyzing and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Forward-thinking Senior Manager adept at managing teams of employees with direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages
1
1
Certificate
Work History
Senior Manager, Bancassurance Bundling Products
Banque Misr
Cairo
10.2022 - Current
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Carried out and developed social media, e-blast and public relations campaigns.
- Implemented and developed operational standards, policies and procedures.
- Implemented productivity benchmarks across all departments to maximize service revenue.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Developed proposals and presentations for internal and external audiences.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations and compensations to maintain appropriate staffing requirements.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Provided strong leadership to enhance team productivity and morale.
Executive of Bancassurance Bundling Products
Banque Misr
Cairo
01.2022 - 09.2022
- Implemented Bank policies, technical procedures and standards.
- Organized due diligence in preparation for sale of business unit.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Conducted business forecasts to identify recent developments.
- Introduced new methods, practices, and systems to reduce turnaround time.
Sales Coordinator
Banque Misr
Cairo
06.2015 - 08.2022
- Liaised with branches, management, and sales team of Insurance co. to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Created effective marketing and trade show material to educate and engage prospective clients in [Product or Service] offerings.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Presented [Product or Service] during retail trade shows to increase market share and make connections with potential customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Maintained long-term relationships with high net-worth clients.
Retail Credit Analyst
Banque Misr
Cairo
04.2009 - 06.2015
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Assessed credit risk and analyzed financial statements.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Gathered loan documentation for underwriting.
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
- Investigated and resolved customer disputes related to credit decisions.
- Improved understanding of financial statements, which helped in assessing risk.
Banker
Banque Misr
Cairo
08.2008 - 04.2009
- Continually boosted branch production and revenue by [Number]% by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by [Number]% by upselling banking products and financial services to customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Controling and supervising on all financial transactions and departments of Islamic Branshes.
Retail Credit Analyst
NSGB
Cairo
06.2008 - 08.2008
- Assessed credit risk and analyzed financial statements.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Sales Clerk
Sofico Pharma CO
Cairo
12.2007 - 05.2008
- Processed payments and returns with accuracy and efficiency.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Merchandiser Man
Unilever Mashreq
Cairo
10.2007 - 12.2007
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Developed and implemented successful strategies to increase sales and profits.
- Analyzed industry trends to develop relevant offerings.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Bachelor of Commerce - Accounting
Commerce Faculty
Cairo University 09.2003 - 05.2007
Skills
Troubleshooting and problem resolution
undefinedCertification
Certified Scrum Product Owner
Timeline
Senior Manager, Bancassurance Bundling Products
Banque Misr
10.2022 - Current
Executive of Bancassurance Bundling Products
Banque Misr
01.2022 - 09.2022
Certified Scrum Product Owner
08-2021
Sales Coordinator
Banque Misr
06.2015 - 08.2022
Retail Credit Analyst
Banque Misr
04.2009 - 06.2015
Banker
Banque Misr
08.2008 - 04.2009
Retail Credit Analyst
NSGB
06.2008 - 08.2008
Sales Clerk
Sofico Pharma CO
12.2007 - 05.2008
Merchandiser Man
Unilever Mashreq
10.2007 - 12.2007
Bachelor of Commerce - Accounting
Commerce Faculty
09.2003 - 05.2007
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