MOHAMED LAMLOUM
TOUR OPERATOR
Cairo
Summary
Tourism professional prepared to leverage extensive experience in creating unforgettable travel experiences. Proven ability to design and execute complex travel plans while maintaining strong client relationships and ensuring satisfaction. Valued for collaborative approach, adaptability, and effective communication skills.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Tour Operator
Flash Tour
01.2025 - Current
- Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
- Organized memorable group tours with engaging activities and knowledgeable guides.
- Developed strong relationships with vendors, securing competitive rates and attractive packages for clients.
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.
Tour Coordinator
Flash Tour
03.2023 - 01.2025
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Ensured smooth transitions between different tour segments by synchronizing timings across activities.
- Delivered exceptional customer service by promptly resolving any issues or concerns related to tour arrangements or accommodations.
- Developed strong relationships with vendors, resulting in better pricing and services for clients.
- Coordinated transportation logistics for groups traveling via various modes such as air, rail, bus or private vehicle hire.
Tour Leader
Flash Tour
04.2022 - 03.2023
- Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Coordinated transportation arrangements within destination countries for seamless transitions between tour stops.
- Trained new tour leaders in company policies, procedures, and best practices, fostering a cohesive team environment.
- Checked tour vehicles for cleanliness, safety and functionality.
Receptionist
Hwaidak Hotels Group
06.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Tourism And Travel Management
Faculty of Tourism And Hotels Management
Minya, Egypt 04.2001 -
Skills
Tourism Management
Travel recommendations
Cash Handling
Payment Collection
Public Speaking
Transportation Coordination
Sales abilities
Teamwork and Collaboration
Problem-Solving
Team Leadership
Multitasking
Microsoft office
Timeline
Tour Operator
Flash Tour
01.2025 - Current
Tour Coordinator
Flash Tour
03.2023 - 01.2025
Tour Leader
Flash Tour
04.2022 - 03.2023
Receptionist
Hwaidak Hotels Group
06.2021 - 04.2022
Tourism And Travel Management
Faculty of Tourism And Hotels Management
04.2001 -