Summary
Overview
Work History
Education
Skills
Timeline
Generic
MOHAMED LAMLOUM

MOHAMED LAMLOUM

TOUR OPERATOR
Cairo

Summary

Tourism professional prepared to leverage extensive experience in creating unforgettable travel experiences. Proven ability to design and execute complex travel plans while maintaining strong client relationships and ensuring satisfaction. Valued for collaborative approach, adaptability, and effective communication skills.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Tour Operator

Flash Tour
01.2025 - Current
  • Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
  • Organized memorable group tours with engaging activities and knowledgeable guides.
  • Developed strong relationships with vendors, securing competitive rates and attractive packages for clients.
  • Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
  • Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.

Tour Coordinator

Flash Tour
03.2023 - 01.2025
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Ensured smooth transitions between different tour segments by synchronizing timings across activities.
  • Delivered exceptional customer service by promptly resolving any issues or concerns related to tour arrangements or accommodations.
  • Developed strong relationships with vendors, resulting in better pricing and services for clients.
  • Coordinated transportation logistics for groups traveling via various modes such as air, rail, bus or private vehicle hire.

Tour Leader

Flash Tour
04.2022 - 03.2023
  • Assisted clients with travel documentation requirements such as visas or permits, streamlining the pre-travel process for them.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Coordinated transportation arrangements within destination countries for seamless transitions between tour stops.
  • Trained new tour leaders in company policies, procedures, and best practices, fostering a cohesive team environment.
  • Checked tour vehicles for cleanliness, safety and functionality.

Receptionist

Hwaidak Hotels Group
06.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Tourism And Travel Management

Faculty of Tourism And Hotels Management
Minya, Egypt
04.2001 -

Skills

Tourism Management

Timeline

Tour Operator

Flash Tour
01.2025 - Current

Tour Coordinator

Flash Tour
03.2023 - 01.2025

Tour Leader

Flash Tour
04.2022 - 03.2023

Receptionist

Hwaidak Hotels Group
06.2021 - 04.2022

Tourism And Travel Management

Faculty of Tourism And Hotels Management
04.2001 -
MOHAMED LAMLOUMTOUR OPERATOR