Mohamed Madgy
Workshop Manger
Saudi Arabia
Summary
Outgoing workshop manager with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
10
10
years of professional experience
2
2
Certificates
2
2
Languages
5
5
years of post-secondary education
Work History
Reception supervisor
Elmagd Services
06.2018 - 12.2023
- Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
- Assisted in training new employees on company policies, procedures, software systems, and customer service standards.
- Boosted team morale and productivity through effective communication, coaching, and performance feedback.
- I liaised with other departments to facilitate smooth operations across multiple areas of hotel property.
- displayed strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Completed bi-weekly payroll for 100 employees.
Workshop supervisor
Elghad Motors
05.2016 - 05.2018
- To ensure optimal workshop operations, it is imperative to monitor key performance indicators (KPIs) such as productivity, efficiency, utilization, and fix-it-right.
- To maintain a smooth workflow, the daily workload and available capacity must also be balanced.
- To guarantee that workshop operations are in accordance with the organization's expectations, compliance with company standards is also essential.
- Consequently, to ensure the success of workshop operations, it is necessary to keep a close eye on KPIs, manage workloads, and adhere to corporate standards.
Senior Advisor
ELghad Motors
10.2015 - 04.2016
- Maintained extensive professional network and leveraged connections to secure new business leads, contributing to sustained growth over time.
- Consistently met or exceeded monthly sales targets by upselling relevant products and services when appropriate.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationship
Workshop supervisor
Elghad Motors
03.2015 - 09.2015
- Maintained safe and organized work environment by enforcing strict adherence to safety protocols and guidelines.
- Evaluated employee performance regularly, providing constructive feedback and implementing targeted improvement plans when necessary.
- Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
- Fostered a positive work culture by promoting open communication, teamwork, and recognition of individual achievements
Team leader
EISSA MOTORS
02.2014 - 02.2015
- Use advanced diagnostic tools and equipment to identify and repair malfunctions.
- Established clear communication channels that ensured timely exchange of information between team members and stakeholders
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenge.
Service Advisor
EISSA MOTORS
07.2013 - 01.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness
Education
Bachelor of Science - Engineering Mechanics
Mansoura University
Egypt 09.2008 - 06.2013
Skills
Motivational Skills
Team-building expertise
Report Preparation
Employee Supervision
Budget Management
Staff Management
Financial Reporting
Appointment Scheduling
Inventory Management
Office Management
Administrative Management
Performance Management
Customer Service Management
Scheduling and calendar management
Certification
Elghad motors from 2013 to 2018
Timeline
Reception supervisor
Elmagd Services
06.2018 - 12.2023
Elmajd from 2018 til 2023
01-2018
Workshop supervisor
Elghad Motors
05.2016 - 05.2018
Senior Advisor
ELghad Motors
10.2015 - 04.2016
Workshop supervisor
Elghad Motors
03.2015 - 09.2015
Team leader
EISSA MOTORS
02.2014 - 02.2015
Service Advisor
EISSA MOTORS
07.2013 - 01.2014
Elghad motors from 2013 to 2018
01-2013
Bachelor of Science - Engineering Mechanics
Mansoura University
09.2008 - 06.2013
Experience Certificates
- Al-Ghad Motors Company (1/2013: 5/2018)
- Al Majd Center for Car Service and Maintenance (6/2018 until now)
Experience Certificates
- Al-Ghad Motors Company (1/2013: 5/2018)
- Al Majd Center for Car Service and Maintenance (6/2018 until now)