MOHAMED MAGDY ALSHAFEY
Cairo,C
Summary
Dynamic Operations Manager with a proven track record at Armani Restaurant, excelling in cost control and staff training. Achieved 100% guest satisfaction through innovative operational strategies and effective team building. Expertise in revenue management and brand promotion drives exceptional dining experiences and operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
FILOS
05.2022 - 02.2024
- Overseeing full operations for two high-end fine dining branches.
Operations Manager
Nile Lounge
Giza
02.2021 - 05.2022
- Managed (4) outlets: Halawa w Zataar, Belmont Terrace, Pro's, and Belmont Hall.
- Coordinated FOH and BOH operations to maximize customer satisfaction.
- Monitored operational costs and identified measures to reduce waste.
- Created detailed financial reports on weekly, monthly, and annual revenues.
- Managed brand image and promoted growth through events and social media strategies.
Restaurant General Manager
Armani Restaurant
Cairo
08.2019 - 02.2021
- Optimized profits by controlling food, beverage, and labor costs daily.
- Achieved 100% guest satisfaction through excellence in dining experiences.
- Trained staff in all positions, including food prep and safety protocols.
- Developed Standard Operating Systems (SOP) and performance improvement plans.
Restaurant Manager
Westin Hotel
Dubai
01.2018 - 07.2019
- Trained FOH staff on restaurant policies, guest service, and communication.
- Maintained 97% positive customer reviews through exceptional service standards.
- Enforced HSE policies, obtaining the highest possible ratings.
Assistant Banquet Manager
Conrad Cairo
Cairo
01.2015 - 12.2017
- Managed a staff of 100 and prepared complex work schedules.
- Oversaw hiring and training for events ranging from casual to formal.
Assistant Restaurant Manager
Rosewood Corniche
Jeddah
10.2011 - 09.2014
- Supervised daily operations and maintained Sequence of Service standards.
- Managed inventory, food rotation, and menu consistency.
Restaurant Supervisor
Raffles Dubai
Dubai
05.2008 - 05.2011
- Assessed performance compliance with regulatory and brand standards (LQA).
Education
Bachelor of Tourism & Hotels -
01.2003
Skills
- Operations Management
- Cost control
- Inventory management
- Staff training
- Operational efficiency
- Brand promotion
- Standard operating procedures
- Team building
- Staff Development
- HR & Recruitment
- Restaurant Marketing
- Revenue Management
- Sales Techniques
- Menu Engineering
- Safe Food Handling (HACCP)
- Kitchen Equipment Operation
- Professional Plating
- Event Planning
- LQA Standard Implementation
Languages
- Arabic (Native)
- English (Fluent)
Personal Information
- Date of Birth: 08/10/198
- Nationality: Egyptian
Timeline
Operations Manager
FILOS
05.2022 - 02.2024
Operations Manager
Nile Lounge
02.2021 - 05.2022
Restaurant General Manager
Armani Restaurant
08.2019 - 02.2021
Restaurant Manager
Westin Hotel
01.2018 - 07.2019
Assistant Banquet Manager
Conrad Cairo
01.2015 - 12.2017
Assistant Restaurant Manager
Rosewood Corniche
10.2011 - 09.2014
Restaurant Supervisor
Raffles Dubai
05.2008 - 05.2011