Mohamed Mahmoud
Acquiring Relationship Manager
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 7 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
12
12
years of professional experience
Work History
Account Manager (SME)
Paymob
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed and implemented strategies to increase client retention.
- Educated clients on new products or services to increase customer engagement with brand.
Team Leader
Fawry Microfinance
01.2023 - 04.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Team Leader/E-Commerce Specialist
Fawry Banking Payment
11.2021 - 12.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.
Merchant acquiring relationship manager
National Bank of Egypt (NBE)
09.2020 - 10.2021
- Providing full corporate deals (Pos-Payroll-Credit Cards -loans -Ecommerce)
- Booked 10-15 prospect meetings per week through cold calling
- Managing corporate accounts over 200 company
- Targeting specific need, for NBE (clients - staff).
- Managed vendor relationships effectively, leading to more reliable deliveries and fewer stockouts.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Digital Payment merchant acquisition direct sales executive / Point Of Sale (POS)
National Bank of Egypt (NBE)
08.2017 - 08.2020
- Contracting with new clients
- Negotiated favorable contracts with suppliers that resulted in cost savings without compromising quality or availability of products.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Established a strong rapport with clients by consistently delivering knowledgeable advice on products tailored specifically to their needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Sales supervisor
OPPO Egypt
04.2015 - 04.2017
- Follow-up on promoters
- Follow-up on branches and sales numbers, strive to achieve the desired target
- Follow-up on promoters' problems, inventory products in branches
- Send reports to the company.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Effectively coached team members to reach weekly and monthly sales goals.
- Checked store merchandise regularly for proper display and replenishment.
S.r Sales
Dream 2000
01.2014 - 02.2015
- Mentored junior team members, providing guidance on best practices and technical expertise to support their professional growth.
- Increased overall project success rate by consistently meeting deadlines and maintaining high-quality work standards.
- Presented technical concepts clearly and concisely to both technical and non-technical stakeholders during meetings or presentations.
- Streamlined processes through automation, reducing manual effort and increasing productivity.
Sales Executive
SevenK
01.2013 - 11.2013
- Solve customer problems
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Expanded market share with strategic territory planning and targeted prospecting.
Education
Bachelor tourism studies -
Future academy
Skills
Sales team assistance
Personal Information
- Date of Birth: 03/06/1991
- Nationality: Egyptian
- Marital Status: Married
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Account Manager (SME)
Paymob
07.2024 - Current
Team Leader
Fawry Microfinance
01.2023 - 04.2024
Team Leader/E-Commerce Specialist
Fawry Banking Payment
11.2021 - 12.2022
Merchant acquiring relationship manager
National Bank of Egypt (NBE)
09.2020 - 10.2021
Digital Payment merchant acquisition direct sales executive / Point Of Sale (POS)
National Bank of Egypt (NBE)
08.2017 - 08.2020
Sales supervisor
OPPO Egypt
04.2015 - 04.2017
S.r Sales
Dream 2000
01.2014 - 02.2015
Sales Executive
SevenK
01.2013 - 11.2013
Bachelor tourism studies -
Future academy
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