Mohamed Mahmoud Abdalla
Banzion
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
19
19
Certifications
3
3
Languages
Work History
Customer Service Representative
Xceed Contact Center
01.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Qena Abdul-Munim Riad School
01.2018 - 01.2022
Graduated from Faculty of law - undefined
South Of Valley University
01.2021 - 01.2022
Skills
- Project management
- Strong decision maker
- Complex problem solver
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Time management
Adaptability and flexibility
Complaint resolution
Call center experience
Microsoft Excel
Computer proficiency
Complaint handling
Technical support
Certification
Microsoft Office (2019) (ICDL), Ministry of Youth & Sports, 06/01/20, 04/01/21
Personal Information
- Date of Birth: 29/01/2000
- Gender: Male
Additional Information - Activities
- Social media manager in South Valley University
- Participated in various student and volunteer activities
Timeline
Customer Service Representative
Xceed Contact Center
01.2024 - 03.2025
Graduated from Faculty of law - undefined
South Of Valley University
01.2021 - 01.2022
Qena Abdul-Munim Riad School
01.2018 - 01.2022
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