Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mohamed Mahmoud Galal

Giza

Summary

Results-driven and detail-oriented Salesforce professional with a strong passion for delivering high-quality solutions. Experienced in providing technical solutions, business analysis, and project management across diverse client needs. Possesses excellent problem-solving, communication, and stakeholder management skills, enabling the successful delivery of Salesforce projects.

Highly motivated with expertise in data analysis, process optimization, and system integration, and adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies that reduce costs, improve efficiency, and enhance overall business performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Salesforce Technical Head

Cloud 11
02.2024 - Current
  • Managed a team of technical professionals to successfully implement Salesforce projects.
  • Designed, developed, tested, and deployed custom Salesforce applications tailored to customer requirements.
  • Created comprehensive documentation, including flowcharts, diagrams, and process maps, to enhance understanding of system functions.
  • Provided technical guidance and support to business users, resolving complex application issues.
  • Analyzed user requirements, identified system gaps, and proposed solutions to enhance user experience.
  • Performed root cause analysis on production issues and delivered timely resolutions within defined SLAs.
  • Monitored and evaluated the technical quality of services provided by junior consultants.
  • Participated in pre-sales meetings to assess client needs and present Salesforce capabilities.
  • Conducted requirements gathering sessions and performed system health checks.
  • Collaborated with internal teams to design technical solutions and prepare proposals.
  • Delivered technical consultation for both customers and internal teams throughout end-to-end projects.
  • Led technical communications with customers through emails, calls, and meetings.
  • Reviewed and approved technical proposals before submission to customers.
  • Estimated required effort in man-days and hours for project tasks and deliverables.

Group Salesforce Development Team Leader

Mantrac Group
05.2023 - 02.2024
  • Manage custom development projects, user stories, and the end-to-end delivery process.
  • Lead and coordinate the development team to ensure delivery of high-quality products throughout the lifecycle.
  • Conduct and facilitate daily stand-up meetings to drive progress and address blockers.
  • Collaborate with delivery team members of varying technical skill levels to ensure project success.
  • Act as the primary liaison between stakeholders and the development team.
  • Participate in project planning and contribute to key project management decisions.
  • Design, manage, and oversee full migration and implementation plans addressing both tactical and strategic requirements.
  • Ensure adherence to best practices and standards, including agile methodologies, design principles, and deployment practices.
  • Perform root cause analysis of production issues, troubleshoot and resolve technical problems, and provide ongoing Salesforce platform support.

Group Salesforce Functional Consultant

Mantrac Group
10.2021 - 04.2023
  • Design, operate, and integrate Salesforce systems to drive efficiencies across key business areas.
  • Provide consulting and coaching on Salesforce administration and implementation best practices to enhance user experience.
  • Develop and optimize Salesforce automation solutions to streamline business processes.
  • Manage multiple stakeholder engagements, facilitate business process analysis sessions, and deliver tailored technology solutions.
  • Proactively identify project issues and risks, presenting effective alternatives to mitigate or resolve them.

Group Salesforce Project Manager

Mantrac Group
10.2020 - 10.2021
  • Analyze business requirements and provide expert guidance on planning and implementation.
  • Enhance productivity and optimize results from existing Salesforce deployments.
  • Partner with cross-functional teams to understand business needs and implement tailored projects.
  • Translate business requirements into functional specifications and future-state processes for Salesforce developers.
  • Deliver training sessions to end-users to ensure effective adoption and utilization of Salesforce solutions.

Senior Group CRM Process development

Mantrac Group
01.2017 - 10.2020
  • Participate in planning, managing, and delivering Salesforce CRM projects, with responsibilities spanning system setup, data migration, process design authority (from marketing campaigns to quotations), and integration with legacy systems.
  • Administer Salesforce security by managing roles, profiles, sharing rules, validation rules, and related configurations.
  • Oversee operational requests and reporting, including customer analysis, customized views, and issue troubleshooting to ensure smooth system performance.

Data Architect

Mantrac Group
01.2014 - 12.2016
  • Implemented data management policies, quality control mechanisms, and business processes within Salesforce, supporting over 1,200 users.
  • Planned, managed, and delivered CRM and Marketing projects to align with strategic objectives.
  • Conducted end-user training sessions across multiple international branches (Russia, UK, Kenya, Tanzania, Uganda, Nigeria, Ghana, Sierra Leone, Liberia, Egypt, and Iraq), effectively explaining technical complexities, demonstrating system advantages, tracking adoption progress, and providing personalized feedback.
  • Ensured database integrity and accuracy through data cleansing, deduplication, and validation processes.
  • Managed data migration, system interfaces, and data integrity initiatives, ensuring smooth operations and consistent information flow.
  • Served as the CRM–IT coordinator, bridging business and technical teams to ensure successful Salesforce adoption and usage.

Data Management & Reporting specialist

Mantrac Group
01.2010 - 12.2013
  • Manipulated, cleansed, and processed large datasets using Excel, Access, and SQL.
  • Managed data loading, extraction, and validation processes to ensure accuracy and consistency.
  • Analyzed raw data to draw insights, develop recommendations, and support decision-making.
  • Developed and executed SQL scripts for data manipulation, migrations, and reporting needs.
  • Performed daily system checks, data entry, auditing, and monitoring to maintain data integrity and accuracy.
  • Provided business support, including testing new system modules and features before deployment.
  • Delivered data listings and statistical reports to top management for strategic planning.
  • Maintained master data across multiple systems (ManCRM, ManPRO ERP, and Salesforce), including customer records and machine population data.
  • Led and executed data migration projects between systems to ensure smooth transitions and minimal disruption.

Data Analyst

Mantrac Group
08.2007 - 12.2009
  • Prepared monthly reports on sales performance and customer coverage to support strategic decision-making.
  • Developed customized reports using SQL and Microsoft Access to meet business requirements.
  • Acted as a system analyst for the CRM module, ensuring functionality aligned with business needs.
  • Conducted system testing, prepared user manuals, and provided documentation to support end-users.
  • Managed data consolidation and migration activities, ensuring accuracy and consistency across systems.

Salesman Indoor/accountant at Computer Shop

Mai International
02.2007 - 07.2007
  • I was responsible for managing one of the three computer stores operated by Mai International Company at Roxy Computer Mall (Elsakhawy Mall).

Education

Bachelor's Degree - Commerce, Accounting

Ein Shams University
01.2006

Skills

  • Project Management
  • Process Automation
  • Problem Solving
  • Technical team leadership
  • Business analysis
  • Project planning
  • Cost estimates
  • Requirements gathering
  • Technical guidance
  • Process automation
  • Technical consulting
  • Best practice design
  • Technical solutions

Websites

Certification

  • Salesforce Certified Sales Cloud Consultant
  • Salesforce certified sharing and Visibility Architect
  • Salesforce Certified CPQ Specialist Certification
  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder Certification

Timeline

Salesforce Technical Head

Cloud 11
02.2024 - Current

Group Salesforce Development Team Leader

Mantrac Group
05.2023 - 02.2024

Group Salesforce Functional Consultant

Mantrac Group
10.2021 - 04.2023

Group Salesforce Project Manager

Mantrac Group
10.2020 - 10.2021

Senior Group CRM Process development

Mantrac Group
01.2017 - 10.2020

Data Architect

Mantrac Group
01.2014 - 12.2016

Data Management & Reporting specialist

Mantrac Group
01.2010 - 12.2013

Data Analyst

Mantrac Group
08.2007 - 12.2009

Salesman Indoor/accountant at Computer Shop

Mai International
02.2007 - 07.2007

Bachelor's Degree - Commerce, Accounting

Ein Shams University

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Mohamed Mahmoud Galal