Mohamed Mahmoud Montasser
Director Credit And Collections Operations
Cairo
Summary
Ready to offer exceptional leadership and planning abilities to take on new role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Consumer Financial Lending standards and market trends.
Focused Credit Risk , Collections , MIS , Operations and Development products with +15 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Credit and Collections Operations Director
Fawry consumer finance
06.2022 - Current
- This position is responsible for all credit risk operations cycle starting from customer submitted requests till settled the utilized outstanding amount through all kinds of investigations, follow up and collections process.
- In addition to manage all services requests from customers, business, products, marketing and compliance.
- Lead the portfolio quality by set up smart and strong process to approved lending limit within timely manner.
- Coordinate user acceptance testing by leading a team of testers to ensure all delivery is as per requirements: Proper understanding of user requirement and business process to develop test scripts and lead testing efforts for all CCRD projects.
- Control and monitoring of high-risk segments and ensuring the right strategies are in place and being progressed.
- Design digital workflow to manage customers’ requests within timely manner and underwriting process to meet customers’ requests.
- Provide continuous recommendations regarding policy enhancements to ensure reasonable risk performance while maintaining profitability
- Hiring and manage collections, underwriting and operations team to start up credit operation cycle.
- Lead developers, software architect engineering, IT and marketing team to design new application offering Fawry consumer finance products.
- Review error rate of credit underwriting team and take proper actions.
- Raise users’ requirements for all projects with technology team: Work closely with the business teams within Fawry consumer finance across the region to gather requirements and document these clearly for the IT and PMO teams
- Communicate effectively with the business team on all risk related matters.
- Have an appropriate level of knowledge of all clients’ business, background and circumstances and fully understand the client requirements.
- Hiring new external collections and investigation agencies to maintain underwriting and collections activities.
- Build, develop and lead the collections and Recovery team to manage the firm’s debt collection service and acting for clients in recovery matters, dealing with bulk volume recovery, as well as bespoke complex collection matters.
- Design collections and recovery system to manage collections activities and performance.
- Setup a robust collections process which delivers effective management of delinquency and keeps provisions within parameters.
AVP- Head of collections and recovery
First Abu Dhabi Bank (FAB)
06.2019 - 05.2022
- Lead the Debt Recovery team and ensure that a high quality, business focused, efficient and cost-effective bespoke service which maximizes amounts recovered for the firm’s clients, while providing an excellent service and actively building client relationships and marketing/business development opportunities for the Collections and Recovery team as well as the firm.
- Apply IFRS9 rules and reviewed on monthly basis.
- Participant in the merge process between FAB and Audi – Egypt bank.
Manager -Head of collections
Ahly Bank of Kuwait(ABK)
06.2017 - 06.2019
- Drive a robust collections process which delivers effective management of delinquency and keeps provisions within parameters
- Supervising a staff of collections personnel including 45 staff among between outsource and ABK staff.
- Handling secured portfolio across all products and ensure to settled collaterals once the facilities hit 90 DPD.
- Project manager and focal point for Fawry collections service inside ABK.
Collection and Remedial - Deputy Manager
Egypt Gulf Bank (EG Bank)
08.2016 - 06.2017
- Manage External agencies performance and handling all delinquent accounts starting from 30+ till WO stage.
- Handling filling legal cases against delinquent customers
Collection & Recovery Team Leader
Mashreq bank, Egypt
08.2015 - 08.2016
- Manage team of 25 tele calling collectors and help in resolution of problem cases by collecting on them or referring them to the concerned functional units.
Collection & Recovery Senior Officer
Mashreq bank, Egypt
03.2014 - 08.2015
- Control and manage activities related to the following:
- Legal case filing: civil, securities cheques and others.
- Internal process control RCSA champion.
- Projects: Collection system, outsourcing etc.
- Budgets, capacity plans and targets.
- Create and Update collection SOP (standard operation procedure) half yearly.
- Responsible for filing and custodies on the unit.
- Prepare monthly presentations for collections performance.
Collection Legal Senior Officer – External Agencies
Barclays Bank Egypt
12.2009 - 01.2014
- Maintained strict adherence to industry regulations regarding legal actions against defaulter customers, minimizing risk exposure for the organization.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
Collections Officer Tele Calling Officer
Barclays Bank Egypt
04.2008 - 12.2009
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
BBA - Accountant
04.2001 -
Skills
Strategic planning and execution
Strategic planning
Process improvements
Operations oversight
Additional Information
11-November-1986
Certification
Enhancing SME Digital lending in Egypt through Credit Scoring Master class. Frankfurt school of finance & Management
Timeline
Credit and Collections Operations Director - Fawry consumer finance
06.2022 - Current
Enhancing SME Digital lending in Egypt through Credit Scoring Master class. Frankfurt school of finance & Management
02-2022
AVP- Head of collections and recovery - First Abu Dhabi Bank (FAB)
06.2019 - 05.2022
Manager -Head of collections - Ahly Bank of Kuwait(ABK)
06.2017 - 06.2019
Collection and Remedial - Deputy Manager - Egypt Gulf Bank (EG Bank)
08.2016 - 06.2017
Collection & Recovery Team Leader - Mashreq bank, Egypt
08.2015 - 08.2016
Collection & Recovery Senior Officer - Mashreq bank, Egypt
03.2014 - 08.2015
Collection Legal Senior Officer – External Agencies - Barclays Bank Egypt
12.2009 - 01.2014
Collections Officer Tele Calling Officer - Barclays Bank Egypt
04.2008 - 12.2009
Ain Shams University - BBA, Accountant
04.2001 -