Mohamed Mahmoud Said

• Provide technical support and guidance to technicians in diagnosing and repairing vehicle issues.
• Conduct quality control inspections to uphold service standards and ensure customer satisfaction.
• Communicate with the Principal and assume profit & loss responsibility for the department to maximize business revenue and achieve profits.
• Ensure technicians optimum utilization, productivity and efficiency.
• Carries out road test before commencing job to confirm the complaint and test later to confirm effectiveness of repair.
• Monitor and improve workshop KPI's and efficiency.
• Manage and lead a team in allocating their workload.

• Ensure that customer vehicles are fixed right from the first time.
• Ensure that repairs are carried out within promised delivery time and estimated cost.
• Order and follow up parts orders with spare parts department.
• Inspect and test drives vehicle on which repairs are preformed.
• Assist the service advisors in identifying or diagnosing vehicle problems when needed.
• Advise management regarding technician job performance,training needs and other specific areas.

worked closely with experienced engineers to learn about the design process of heavy equipment, including CAD modeling, structural analysis, and component selection.