Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Mohamed Mahrous Ragab Egeaz

Mohamed Mahrous Ragab Egeaz

Sales And Flight Agent
Fowa

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Airline Agent

Lions Trips
Cairo, Cairo Governorate
07.2024 - Current
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Resolved customer complaints in a timely manner, mitigating potential negative impacts on the airline''s reputation.

Various Roles

Sohba Trips
Cairo, Cairo Governorate
09.2018 - 07.2024
  • Year as a Salesman
  • Two years as a Tour leader
  • Year as a Branch manager

Waiter

Marriott Resort Sharm El Sheikh
Sharm El Sheikh, South Sinai
06.2018 - 08.2018
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Graduated - hotels department

Faculty of Tourism And Hotels
Alexandria, ALX
09.2017 - 05.2022

Skills

Travel documentation

Adaptability to change

Flexible schedule

Ticketing experience

Time management proficiency

Flight booking

Customer relations

Teamwork and collaboration

Microsoft office

Time management

Data entry

Exceptional communication

Customer service expertise

Personal Information

  • Date of Birth: 02/09/99
  • Nationality: Egyptian
  • Marital Status: Engaged

Timeline

Airline Agent

Lions Trips
07.2024 - Current

Various Roles

Sohba Trips
09.2018 - 07.2024

Waiter

Marriott Resort Sharm El Sheikh
06.2018 - 08.2018

Graduated - hotels department

Faculty of Tourism And Hotels
09.2017 - 05.2022

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Mohamed Mahrous Ragab EgeazSales And Flight Agent