SAP System
Mohamed Mamdouh
Procurement Manager
6th October City,6th October
Summary
To continue developing my drawing career upon my experience in different areas of negotiations, order placement & follow up through transportation arrangements, and general pricing and academic data processing; acquired throughout my work; with & outside the Supply chain field. I dally; I would like to fully utilize my interpersonal communication & technical skills in the area of Supply chain management
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Procurement Manager
Z.e.ro Design
Arkan, Sheikh Zayed, First Sheikh Zayed, Giza Gov, Sheikh Zayed
11.2022 - Current
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Monitored and managed procurement budget to control costs.
- Conducted spend analysis to identify cost-saving opportunities.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Managed global sourcing efforts for diverse product categories spanning multiple countries and regions.
- Led sourcing process for new vendors to get quality products and services and mitigate risk.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Improved inventory management by implementing demand forecasting techniques and optimizing reorder points for critical items.
- Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
- Created and maintained portfolio of qualified vendors to expand options.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Drove continuous improvement initiatives within the procurement function by identifying areas for optimization and proposing actionable recommendations.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Spearheaded change management initiatives within the procurement department, leading to improved agility and responsiveness in meeting business needs.
- Collaborated with internal stakeholders to understand departmental needs, developing tailored procurement solutions that met their requirements while minimizing costs.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Oversaw contract administration activities, including drafting agreements, negotiating terms, managing renewals, and addressing disputes or discrepancies as needed.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Implemented category management strategies to optimize purchasing decisions across various product lines and business units.
- Led negotiation of long-term contracts with strategic suppliers, securing stable supply chains and price advantages.
- Conducted thorough market research to stay informed about industry trends and leverage information for strategic purchasing decisions.
- Achieved cost reductions while maintaining quality, by consolidating purchases and leveraging bulk buying opportunities.
- Spearheaded adoption of e-procurement tools, resulting in improved process transparency and accessibility.
- Analyzed spending patterns to identify opportunities for cost savings and efficiency improvements.
- Improved supplier relationships and secured more advantageous payment terms by regularly reviewing and renegotiating contracts.
- Enhanced team performance by providing ongoing training and support on procurement best practices and software tools.
- Managed cross-functional teams to evaluate and select new suppliers, enhancing product innovation and competitiveness.
- Conducted regular supplier performance evaluations to identify areas for improvement and foster accountability.
- Negotiated favorable terms with suppliers, leading to cost savings and improved profit margins.
- Facilitated resolution of disputes with suppliers, maintaining strong partnerships and ensuring uninterrupted supply.
- Streamlined procurement processes, resulting in enhanced efficiency by implementing centralized purchasing system.
- Reduced procurement cycle times, enabling faster project completion by optimizing order processing procedures.
- Implemented sustainable procurement strategy, contributing to company's environmental goals by selecting eco-friendly materials and suppliers.
- Ensured compliance with internal and external procurement policies and regulations, minimizing legal risks and maintaining company reputation.
- Coordinated with logistics to ensure timely delivery of materials, preventing production delays.
- Developed risk management strategies for procurement function, ensuring business continuity and resilience against supply chain disruptions.
- Collaborated with product development teams to source innovative materials that met technical specifications and cost targets.
- Reduced excess inventory and minimized waste by introducing just-in-time purchasing system.
- Generated reports on purchasing activities to support management decisions.
- Negotiated pricing and terms with vendors to secure best value for company.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Analyzed market and delivery systems to assess present and future materials availability.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Facilitated resolution of vendor disputes and discrepancies.
- Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
- Identified opportunities to reduce lead times and improve inventory management.
- Completed monthly profit and loss performance reports.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Scrutinized purchasing data to identify areas for improvement and cost savings.
- Assessed areas of service concern and developed improvement plans.
- Devised and implemented strategies to optimize purchasing processes and reduce costs.
Procurement Manager
Badreldin Developments
Arkan, Sheikh Zayed, First Sheikh Zayed, Giza Gov, Sheikh Zayed
12.2020 - 10.2022
- Developing procurement strategies that are inventive and cost-effective
- Sourcing and engaging reliable suppliers and vendors
- Negotiating with suppliers and vendors to secure advantageous terms
- Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility
- Building and maintaining long-term relationships with vendors and suppliers
- Approving purchase orders and organizing and confirming delivery of goods and services
- Performing risk assessments on potential contracts and agreements
- Controlling the procurement budget and promoting a culture of long-term saving on procurement costs
- Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods
- Preparing procurement reports
- Manage an efficient flow of goods to ensure optimum production
- Process purchase orders to acquire goods
- Work closely with the legal department to ensure contract terms are favorable to the company
- Design and implement an inventory tracking system to optimize inventory control procedures
- Examine the levels of supplies and raw material to determine shortages
- Document daily deliveries and shipments to update inventory
- Evaluate new inventory to ensure it’s ready for shipment
- Perform daily analysis to predict potential inventory problems
- Analyze different suppliers to obtain the best cost-effective deals
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
Foreign Purchasing & Import Senior
Power House Egypt
Area 75, 6th Industrial Zone, 6th Of October City , 6th Of October
07.2019 - 12.2020
- Receive the orders from the Warehouse & proceed with the initial activities
- Review the documents as the shipment requirements
- Follow with the forwarders until the container import
- Deal with shipping lines to catch the best offers and working throw the booking form by internet
- Correspond with warehousing and finance to finalize each order & assure that every shipment done at the professional standards
- Follow up the amendments in orders & act the best to accomplish
- Handle the A/F shipments
- Maintains system files for all raw materials, order frequencies, reorder points & quantities, purchase percentages, unload times, shipping locations and carrier information
- Requested quotations from freight forwarders and trucking services for shipments
- Coordinated with suppliers and warehouses prices and lead-time of goods
- Prepared all shipping documents: purchase orders, acknowledgments, invoices, packing list and letter of credits
- Perform buying duties for all departments, including meeting with suppliers & preparing for contract negotiations
- Research new suppliers to verify product quality & compare prices
- Reviewing delivery orders & evaluated availability, lead times, & manufacturing process needs
- Participated in cross-functional teams to develop strategies for optimizing inventory levels and reducing carrying costs.
- Managed purchase order processes from initial requisition through final payment, ensuring accuracy and timeliness at every stage.
- Implemented demand forecasting tools that enabled more precise ordering decisions resulting in reduced stockouts and excess inventory costs.
Export-Import, Procurement & Logistics Officer
Baalbaki Egypt For Chemical Industries
Plot No. 178, Street No. 64, First Industrial Zone, 6th Of October
12.2015 - 04.2018
- Receive the orders from the customer & proceed with the initial activities
- Review & issue the documents as the shipment requirements
- Follow with the forwarders until the container exported
- Deal with shipping lines to catch the best offers and working throw the booking form by internet
- Review with the clients to fix any problems from our side
- Correspond with production, warehousing, and finance to finalize each order & assure that every shipment done at the professional standards
- Follow up the amendments in orders & act the best to accomplish
- Aware the customer by every export procedure upon the policy of each customer & depends on the importance for the customer sight of view
- Handle the A/F shipments
- Performs senior-level Supplier Management activities, including the development and management of strategic relations with suppliers
- Maintains system files for all raw materials, order frequencies, reorder points & quantities, purchase percentages, unload times, shipping locations and carrier information
- Fix & Handle the Customer Complaints
- Prepare the Weekly, Monthly, Quarterly & Annual reports that reflect the Export situation in many sights
- Arranged with freight forwarders and trucking company pick-up and delivery of the merchandise through shipping instructions
- Requested quotations from freight forwarders and trucking services for shipments
- Coordinated with suppliers and warehouses prices and lead-time of goods
- Prepared all shipping documents: purchase orders, acknowledgments, invoices, packing list and letter of credits
- Perform buying duties for all departments, including meeting with suppliers & preparing for contract negotiations
- Research new suppliers to verify product quality, & compare prices
- Make recommendations about vendors to improve supply chain efficiency & meet budgetary goals
- Attend yearly vendor conferences, & exhibits
- Innovation new procedures for keeping inventory records, & resulting to reduce errors
- Prepare purchase orders, & record data in computerized data base
- Comparing prices & quotation received to get the best quality with lowest price, on time
- Verification of quality supplies & keeps in record
- Contact suppliers to resolve any shipments or billing discrepancies
- Communication with transportation providers & vendors to increase efficiency & solve problems
- Prepare bids quotations & proposals
- Execute cost analysis to control costs & actualize plans to reduce costs
- Tracking orders to ensure fulfillment reviewed planned orders & recommendation of future orders to be on time
- Communication with finance & accounting departments to assure payments
- Reviewing delivery orders & evaluated availability, lead times, & manufacturing process needs
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving measures.
- Developed and executed sourcing strategies to identify new suppliers, increasing competition and driving down costs.
- Coordinated international shipments, navigating customs regulations and documentation requirements to ensure timely delivery of goods.
Call Center Agent
HSBC BANK OF EGYPT
Building B122 - Smart Village, 6th Of October
12.2014 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved accounting, service and delivery concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
Education
Master of Science - Supply Chain and Operations Management
Arab Academy For Science, Technology & Maritime Transport
Giza, GZ 06.2022 - 02.2025
Bachelor of Science - International Languages
AL-Medina Academy
Giza, GZ 10.2008 - 11.2013
Skills
- Management
- Organizational skills
- Administrative skills
- High drive towards achieving
- Flexibility
- Supply chain knowledge
- Logistic arrangements
- High communication skills
- Negotiation skills
- Liaison skills
- Problem-solving skills
Supplier relationship management
Militarystatus
Exemption
Personal Information
Date of Birth: 12/09/91
Training
Certified from Institut de Francais, Module 1: A1 Nouveau Un, Deux, Trois et Oral, Module 2: A2 Nouveau Quatre, Cinq, Six et Oral, Module 3: B1 Nouveau Sept, Huit, Neuf et Oral
Skills - Platforms
Expert, Beginner (1 year), Beginner (1 year), Medium (3 years), Medium (2 years)
Software
CYBEL system
Lean System
Next System
Oracle System
Certification
Module 3:B1 from Institut de Francais
Timeline
Procurement Manager
Z.e.ro Design
11.2022 - Current
Master of Science - Supply Chain and Operations Management
Arab Academy For Science, Technology & Maritime Transport
06.2022 - 02.2025
Procurement Manager
Badreldin Developments
12.2020 - 10.2022
Foreign Purchasing & Import Senior
Power House Egypt
07.2019 - 12.2020
Export-Import, Procurement & Logistics Officer
Baalbaki Egypt For Chemical Industries
12.2015 - 04.2018
Call Center Agent
HSBC BANK OF EGYPT
12.2014 - 12.2015
Bachelor of Science - International Languages
AL-Medina Academy
10.2008 - 11.2013
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