Mohamed Mamdouh
Safety Specialist
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative – Lyft Account
Lyft
11.2024 - Current
- - Handling inbound calls, chats, and emails to support Lyft customers.
- - Ensuring safety procedures and conflict resolution for passengers and drivers.
- - Managing customer inquiries with professionalism and empathy.
- Key Skills: Customer Support, Conflict Resolution, Communication, Problem-Solving, Multitasking, CRM Tools.
Surveyor Specialist
Petrojet
08.2021 - 03.2025
- - Conducted land and site surveys for oil & gas construction projects.
- - Prepared detailed surveying reports and ensured accuracy in measurements.
- - Collaborated with engineering teams to support project development.
- Key Skills: AutoCAD, Surveying Tools (Total Station, GPS), Report Writing, Data Accuracy, Team Collaboration.
Customer Service Representative
Xceed
07.2024 - 11.2024
- - Responded to customer inquiries and complaints across multiple channels.
- - Maintained high adherence to quality and performance metrics.
- - Delivered personalized solutions to increase customer satisfaction.
- Key Skills: Active Listening, Communication, Service Recovery, Call Handling, Data Entry.
Chef
Santa Lucia Restaurant
03.2016 - 05.2020
- - Prepared and presented high-quality dishes in a fast-paced kitchen.
- - Ensured hygiene and food safety standards were consistently met.
- - Trained and guided junior kitchen staff.
- Key Skills: Food Preparation, Time Management, Teamwork, Quality Control, Kitchen Safety.
Education
Bachelor of Arts - Geography
Alexandria University
Alexandria 04.2001 -
Skills
- Customer service expertise
- Effective complaint resolution
- Effective communication
- Experience with CRM systems
- Product knowledge
- Active listening
- Problem-solving
Timeline
Customer Service Representative – Lyft Account
Lyft
11.2024 - Current
Customer Service Representative
Xceed
07.2024 - 11.2024
Surveyor Specialist
Petrojet
08.2021 - 03.2025
Chef
Santa Lucia Restaurant
03.2016 - 05.2020
Bachelor of Arts - Geography
Alexandria University
04.2001 -