Arduino
Mohamed Mansour
Senior Biomedical Engineer
Cairo,Egypt
Summary
Energetic Biomedical Engineer with 9 years Experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Quality-focused and Detail-oriented .
Our Customers were:
1.Ministry of Health ( 1 Major Contract) Full Endoscopy Towers And Disinfection Machines
2. Egyptian Military Armed Forces ( Medical Services) ( 3 Major Contracts) Full Endoscopy Towers With Accessories and Disinfection Machines
3. All Private Major Hospitals In Cairo ( Dar Al fouad, As-Salam International Hospital, Prof.Mazen Naga Medical Center, etc)
My Job was to Install All of The Towers And train Customers and Finalize the Papers To Receive Rest Of the Payment
Overview
10
10
years of professional experience
5
5
years of post-secondary education
15
15
Certifications
3
3
Languages
Work History
Service Supervisor
Al Mansour Company ( NICU Services)
07.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Senior FSE & Quality Assurance
Global Technology Co ( FujiFilm)
Cairo , Almaza
02.2015 - 06.2021
- Scheduled service calls according to customer location and urgency of need.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Identified Endoscopes problems and potential risks, coordinating appropriate corrective action.
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Investigated and troubleshot 30 product service issues weekly.
- Repaired and calibrated systems and equipment post-installation.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures
- Applied systems analysis techniques to assess and resolve complex Endoscopes issues for clients and end users.
- Monitored work performance and quality to maintain standards.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Facilitated communication between office personnel, subcontractors and customers.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Formed technical solutions, assigned costs and developed presentations to support sales staff.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Assisted sellers with platform requirements for renewals and upgrades.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed and maintained relationships with key accounts and existing customers.
- Received and organized vendors samples for use by sales team.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Documented customer complaints and completed corrective action requests.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Quality Control & Calibration Engineer Calibration
Al Geel Co ( Fluke Biomedical)
Cairo, Salah Salem St.
10.2013 - 09.2014
- Electrical Safty Test For All Medical Equipment
- Updated quality control records and reports.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Recorded inspection and test results on data sheets.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Evaluated components and final products against quality standards and manufacturing specifications.
Sales Representative
Egypt Medical
Cairo, Nasr City
08.2013 - 10.2013
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Bachelor Degree Of Biomedical Engineering - Biomedical Engineering
Higher Technological Institute
Tenth Of Ramadan City 08.2008 - 08.2013
Skills
Technical Support
undefinedAccomplishments
- Supervised team of 3 staff members.
- Achieved lowering misuse incoming repairs through effectively helping with repeated training for the customer .
Affiliations
Egyptian Engineers Association
Arab Engineers Association
Certification
Licensed [Endoscopy Field Service Engineer & Quality Assurance ] at FujiFilm Dubai Office
Software
C
Matlab
Timeline
Service Supervisor
Al Mansour Company ( NICU Services)
07.2021 - Current
How to win friends and influence People At Dale Carengie Academy
01-2019
[Sales techniques and launching new series ] Training at FujiFilm Dubai Office
12-2016
[Endoscopes Minor Repair] Training at Global Technology
11-2015
Licensed [Endoscopy Field Service Engineer & Quality Assurance ] at FujiFilm Dubai Office
03-2015
Senior FSE & Quality Assurance
Global Technology Co ( FujiFilm)
02.2015 - 06.2021
Quality Control & Calibration Engineer Calibration
Al Geel Co ( Fluke Biomedical)
10.2013 - 09.2014
Sales Representative
Egypt Medical
08.2013 - 10.2013
[Physiotherapy ] Training - At Egyptian Biomedical Engineering Group
05-2013
[Clinical Engineering ] Training - at Egyptian Biomedical Engineering Group
05-2013
[Dental Units] Training - At Egyptian Biomedical Engineering Group
05-2013
[Ventilation Machines ] Training - At Higher Technological Institute
06-2012
[Hemodialysis Machine ] Training - at Higher Technological Institute
06-2012
[Advanced MatLab] Training - at Higher Technological Institute
06-2012
[Anesthesia Equipment ] Training - at Bahgat Group (IBG)
07-2011
[X-ray Unit] Training - at Bahgat Group ( IBG)
07-2011
[Diagnostic Ultrasound ] Training - at Bahgat Group ( IBG)
07-2011
[Basic Electronics ] Training - at Bahgat Group ( IBG)
07-2011
[Hospital Planning & General Medical Equipment ] Training - at As-Salam International Hospital, Maadi, Cairo, Egypt
06-2010
Bachelor Degree Of Biomedical Engineering - Biomedical Engineering
Higher Technological Institute
08.2008 - 08.2013
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