Mohamed M. Darwesh

• Managing clinic financially, administratively, and client relations
• Manage the clinic's medical supplies and consumables
• Perform medical consultation and surgeries for Pets (mainly soft tissue surgeries like spaying, castration, and c-sections for both dogs and cats), Doing more than 1500 different soft tissue surgeries throughout the past 3 years.
• Using several diagnostic tools (Ultrasonography, X-ray, and Blood work analysis) in the diagnosis of some serious and life-threatening diseases.
• Developing, and executing medical training for more than 20 Fresh grads under the supervision of the clinic doctors in 2023.
• Conducting medical advice for clients through phone and clinic pages.
• Developing compensation, succession, and benefits programs supporting clinic revenue growth objectives.
• Delegating assignments and responsibilities to sub-ordinates doctors.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Hired, trained, and mentored staff members to maximize Efficiency.
• Focusing on supporting homeless and stray animals' treatment and surgeries (without any charge)
• Clinic link (https://www.facebook.com/ddr)

Led the transformation of operational and business functions across a multi-branch veterinary clinic network, driving measurable improvements in efficiency, service quality, and revenue growth.

Key Responsibilities:

• Oversaw daily operations across 3 clinic branches, managing a team of 25+ staff.
• Designed and implemented a full departmental structure, including manpower planning, job descriptions, and SOPs.
• Monitored employee performance, identified operational gaps, and executed targeted action plans to close them.
• Reviewed medical reports via Digitail CRM to ensure diagnostic accuracy, treatment consistency, and client satisfaction.
• Developed and maintained performance KPIs to align teams with strategic goals.
• Created and launched a customer feedback system to track satisfaction and resolve complaints proactively.

· Developed and maintained performance KPIs to align teams with strategic goals.

• Created and launched a customer feedback system to track satisfaction and resolve complaints proactively.
• Coordinated cross-functional teams across medical, administrative, and marketing units.
• Managed budgeting, vendor relations, and resource allocation to optimize cost efficiency.

Key Achievements:

• Increased overall revenue by more than 15% within 9 months through pricing strategy, service bundling, and targeted marketing.
• Reduced client wait times by 30% through workflow redesign and digital scheduling.
• Boosted client retention and satisfaction scores through improved service delivery and personalized care.
• Established a performance monitoring framework that improved team accountability and operational transparency.
• Enhanced diagnostic and treatment accuracy through systematic review of medical cases and staff coaching.

• Performing major and minor surgeries.
• Evaluating subordinate doctors' performance.
• Conducting medical data research and collection.
• Collaborated closely with fellow medical team members to share knowledge and discuss the best courses for treatment.
• Referred patients with serious medical conditions and emergencies to the hospital for immediate care.
• Prescribed medications and advised patients about dosage, schedule, and possible side effects.

• Managing, Leading 4 field representatives in Bani-Suef to connect with 250 doctors, hospitals, and pharmacies.
• Reviewing products, sales activities, and opportunities, and managing communications with distributors.
• Establishing the marketing plan for the different products and ensuring all of those achievements aligned with the company's plan.
• Establishing and maintaining professional relationships with medical professionals to promote lucrative business opportunities.
• Demonstrating medical products to new and existing customers.
• Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.