Overview
Work History
Education
Skills
Timeline
Mohamed Mohamed Mahmoud

Mohamed Mohamed Mahmoud

Customer Care Advisor / IT Helpdesk /sales Manager
Cairo

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Care High Value/quality Assistant

Etisalat Misr
Giza
02.2022 - Current
  • Assisted clients in navigating complex financial decisions by providing clear and concise valuation reports, ensuring fully informed decisionmaking.
  • Guided junior valuers through their professional development, sharing expertise and knowledge to grow the overall skillset of the team.

Technical support

Telecom Egypt
Cairo
10.2020 - 12.2021
  • Provided expert assistance to customers experiencing technical issues with telecommunications services, including internet connectivity, phone systems, and network infrastructure
  • Diagnosed and resolved software problems efficiently, ensuring minimal downtime and maximum customer satisfaction
  • Collaborated closely with cross-functional teams to escalate and resolve complex issues, maintaining a high standard of service delivery
  • Demonstrated strong communication skills in assisting customers remotely and onsite, effectively translating technical jargon into layman's terms
  • Contributed to continuous improvement initiatives by identifying recurring issues and implementing proactive solutions
  • Adhered to company policies and procedures while consistently meeting or exceeding performance metrics and service level agreements.

Quality Control Analyst

Fairmont Nile City Hotel
Cairo
01.2017 - 11.2018
  • Achieved shorter lead times by optimizing workflow processes, resulting in faster delivery times for customers.
  • Streamlined processes, implementing rigorous testing protocols to ensure product reliability.
  • Assisted in supplier evaluations, contributing to the selection of high-quality raw materials and components.

Sales Manager's Assistant

Al Nour Gas Spare Parts Exhibition
Cairo
02.2012 - 03.2015
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor Of Management Information Systems - Good

Abbasiya Institute For Commercial Sciences And Information Systems , Cairo
11.2016 - 05.2019

N+ -

Self Study
03.2018 - 05.2018

A+ -

Self Study
05.2018 - 06.2018

CCNA -

Self study
01.2020 - 05.2020

Skills

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Timeline

Customer Care High Value/quality Assistant - Etisalat Misr
02.2022 - Current
Technical support - Telecom Egypt
10.2020 - 12.2021
Self study - CCNA,
01.2020 - 05.2020
Self Study - A+,
05.2018 - 06.2018
Self Study - N+,
03.2018 - 05.2018
Quality Control Analyst - Fairmont Nile City Hotel
01.2017 - 11.2018
Abbasiya Institute For Commercial Sciences And Information Systems - Bachelor Of Management Information Systems , Good
11.2016 - 05.2019
Sales Manager's Assistant - Al Nour Gas Spare Parts Exhibition
02.2012 - 03.2015

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Mohamed Mohamed MahmoudCustomer Care Advisor / IT Helpdesk /sales Manager