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Mohamed Mohsen
Quality Assurance
Cairo
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset.
Excellent relationship-building and critical thinking skills with determined and decisive nature. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Quality Inspector
Kantar for marketing researches
Cairo
08.2018 - Current
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected outbound shipments and conducted random sampling of product quality.
- Tested Commercial international Bank (CIB) products and making sure for the employees information about system..
- Created and executed system and integration test scripts.
- Utilized gauges, tools and equipment to complete in-depth assessments.
Order Processor
Alfa Market
Cairo
07.2020 - 01.2021
- Received and followed pick sheets to gather merchandise for customer orders.
- Prepared and packed boxes for overnight delivery.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Customer Service Representative
Ecco outsourcing
Cairo
05.2018 - 11.2018
- Maintained Vodafone customers satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for services and company policy.
Sales Representative
Amer Group
Cairo
08.2016 - 11.2016
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Customer Service Agent
Ecco outsourcing
Cairo
04.2016 - 10.2016
Education
Associate of Arts - Philosophy And Religious Studies
Cairo University
Egypt 09.2018 - 07.2022
Skills
Production expertise
Complaint resolution
Sales expertise
Service standard compliance
Report preparation
Multi-line phone talent
Interests
Photography
Running
Timeline
Order Processor
Alfa Market
07.2020 - 01.2021
Associate of Arts - Philosophy And Religious Studies
Cairo University
09.2018 - 07.2022
Quality Inspector
Kantar for marketing researches
08.2018 - Current
Customer Service Representative
Ecco outsourcing
05.2018 - 11.2018
Sales Representative
Amer Group
08.2016 - 11.2016
Customer Service Agent
Ecco outsourcing
04.2016 - 10.2016