MOHAMED MONTASER
Cairo
Summary
Enthusiastic management professional with demonstrated supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Well coordinated and hardworking job seeker with strong organizational skills eager to secure entry-level [retail manger] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Retail Store Manager (Duty manager, Sales manager)
Cairo Airport Duty Free Company (Mac, Chalhoub Group)
2015.05 - 2023.02
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Managed store organization, maintenance, and purchasing functions.
- Conducted regular performance appraisals for team members to determine compliance of goals, identifying areas of improvement and recommending appropriate action plans.
Shift Supervisor
Cairo Airport Duty Free ( Chalhoub Group)
2010.10 - 2015.05
- Established daily work and break schedules to reduce fatigue, improving staff satisfaction and work quality
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Reviewed documentation such as invoices for accuracy and compliance.
Senior sales representative
Cairo Airport Duty Free (Chalhoub Group)
2005.08 - 2010.10
- Identified customer needs by asking appropriate, open-ended questions.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of promotions to increase sales productivity and volume.
Sales Representative
Al-Gazzaz Company
2003.01 - 2005.05
- Maintained up-to-date knowledge on 150+ perfumes, skin care products, promoting specific products and provide a positive selling environment that prioritized the customer experience
- Enhanced product knowledge by attending regular training sessions on cosmetics ingredients, application techniques, and industry trends.
- Acted as a brand ambassador by embodying company values and promoting a positive image while interacting with both clients and colleagues alike.
Human Resources Department
Al Salam Company for Maritime Transport
2001.01 - 2003.01
- Assisted with new employee on-boarding, and ensured all pre-employment forms were completed within 72 hours
- Managed the organizational structure, duties, and workforce levels of the corporation, and establishing strong hierarchical channels.
Education
Bachelor degree in commerce - Accounting
Ain Shames university
08.2001
Skills
- Merchandise Strategizing
- POS Systems
- Problem-solving expertise
- supervisory experience
- Outstanding communication skills
- Work Planning and Prioritization
- Decision-making capabilities
- Retail management
- Inventory Management
- Dependable and reliable
- Multitasking and Organization
- Coaching and Mentoring
- Customer Service Management
Timeline
Retail Store Manager (Duty manager, Sales manager)
Cairo Airport Duty Free Company (Mac, Chalhoub Group)
2015.05 - 2023.02
Shift Supervisor
Cairo Airport Duty Free ( Chalhoub Group)
2010.10 - 2015.05
Senior sales representative
Cairo Airport Duty Free (Chalhoub Group)
2005.08 - 2010.10
Sales Representative
Al-Gazzaz Company
2003.01 - 2005.05
Human Resources Department
Al Salam Company for Maritime Transport
2001.01 - 2003.01
Bachelor degree in commerce - Accounting
Ain Shames university
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