Mohamed Mosalhy
Cairo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Educational industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
UK Academic Partnership Coordinator
The British University in Egypt
Cairo
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Attending committees with Faculty Deans and managed over 2500 students’ claims and complaints per Academic Year.
- Preparing all examination procedures including guidelines and invigilation instructions.
- Delivered presentations regarding university rules and regulations for all fresh year students.
- Communicating with our UK Partners to collect feedback and reviews on university exams.
- Offered advice and assistance to students and parents, paying attention to special needs or wants.
Customer Service Representative
Medmark Insurance Brokerage
Cairo
02.2019 - 08.2019
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Face to Face interaction with VIP clients to discuss their medical insurance claims, while handling and managing other medical claims that need emergency authorization in less than 24 hours.
- Immediate follow up with patients through emails and phone calls to make sure they have received their insurance payment without any difficulties.
Education
Bachelor of Science - Political Science
The British University in Egypt
Cairo,Egypt09.2017
Bachelor of Science - Political Science
Loughborough University
London, United Kingdom.09.2017
High School Diploma -
Modern English School
Cairo, Egypt 11.2012
High School Diploma -
British International School
Addis Ababa, Ethiopia 11.2009
No Degree - Primary School
Hughes Primary School
Canberra, Australia09.2001
Skills
- Organization and Time Management
- Multi-tasking to meet deadlines
- Communication Skills
- Teamwork Spirit
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Data Entry and Maintenance
- Presentation Skills
- Calm and Professional Under Pressure
- Responding to Difficult Customers
Languages
Arabic
Native language
English
Proficient
C2
Timeline
UK Academic Partnership Coordinator
The British University in Egypt
08.2019 - Current
Customer Service Representative
Medmark Insurance Brokerage
02.2019 - 08.2019
Bachelor of Science - Political Science
The British University in Egypt
Bachelor of Science - Political Science
Loughborough University
High School Diploma -
Modern English School
High School Diploma -
British International School
No Degree - Primary School
Hughes Primary School
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