Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Led projects and analyzed data to identify opportunities for improvement.
Participation in preparing the strategic plans for Egypt 2030
Participation in the preparation of the work program of the Egyptian government
Assumed the position of Deputy Executive Director of the Program and Performance Budget Unit
Participation in the preparation of performance indicators for projects
Cooperation with international organizations (United Nations - Gift - USAID) in developing programs, providing budgetary solutions, and preparing plans and strategies
Cooperation with international organizations (United Nations - Gift - USAID) in preparing training courses for employees on preparing plans, strategies and performance indicators
Participation in the work team for developing budgets for programs and performance in the countries (Argentina - Mexico - Colombia - Brazil) under the auspices of the United Nations and GIFT in a workshop held in the State of Mexico
Participation in the discussions of the ministries’ programs in the Egyptian WAP
Preparing programs for the green economy
Preparing climate change programs and participating in the preparations for climate programs in the Climate Summit COP 27
Budget Analyst
Ministry of Health
Cairo
08.2017 - 11.2018
Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
Monitored and reported budgetary discrepancies senior management to maximize reporting efficiency and finalized spending plans.
Compiled statistical data after each month-end closing.
Implemented budgetary monitoring techniques to improve spending habits.
Evaluated procurement needs and projected expenditures.
Identified and monitored budget expenses for accuracy and signs of fraud.
Checked key performance indicator reports for accuracy and completeness.
Identified and implemented process changes resulting in improved performance and accuracy.
Prepared response strategies to avoid potential budget cuts.
Developed, analyzed and modified budgets to allocate current resources and estimate future financial requirements.
Banker
operator
Cairo
03.2013 - 07.2017
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Utilized [ITC] CRM tool to generate leads.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Performed loan servicing functions to check compliance with applicable terms and conditions.
Checked accounts for fraud and provided law enforcement with relevant details.
Helped clients protect assets through variety of strategies.
Developed tailored solutions to meet individual banking needs.
Supervised branch operations and made continuous improvements in each area.
Utilized up-to-date information to make effective decisions governing bank operations.
Opened, closed and updated accounts for customers.
Western Union Agent
Arab African international bank
Cairo
11.2011 - 01.2013
Monitored self-checkout systems and provided help in resolving complex problems.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Increased customer satisfaction by resolving issues.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines