CRM
Mohamed Mostafa
Senior Sales Account Manager
Cairo
Summary
Results-driven Senior Sales Account Manager with 5yearsof experience in managing high-value client portfolios, driving revenue growth, and developing long-term client relationships. Proficient in identifying business opportunities, negotiating contracts, and delivering tailored solutions to meet client needs. Skilled in strategic planning, team collaboration, and exceeding sales targets within competitive markets. Known for exceptional communication, problem-solving, and leadership abilities, contributing to increased market share and customer satisfaction. Experienced in [,IT, banking] with a proven track record of delivering measurable results and achieving business objectives.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Sales Account Manager
Barq Systems
01.2022 - Current
- Spearheaded strategic sales initiatives, exceeding annual revenue and profit margin targets.
- Developed and maintained strong relationships with key accounts and vendors, driving business growth and customer satisfaction.
- Identified and pursued new business opportunities, achieving quarterly customer acquisition goals.
Oversaw the end-to-end sales process, including business development, tender preparation, and contract negotiation. - Delivered accurate sales forecasts and ensured alignment with company strategy.
- Collaborated with internal teams to provide tailored IT solutions and ensure seamless project execution.
Sales Account Manager
Afaqy
01.2019 - 12.2021
- Achieved revenue growth by identifying and closing new business opportunities across various sectors.
- Built and maintained strong, long-term relationships with clients, resulting in increased customer retention and satisfaction.
- Conducted regular client meetings to assess needs, propose tailored solutions, and identify upselling opportunities.
- Developed and executed strategic sales plans aligned with company objectives and market trends.
- Collaborated with internal teams to ensure seamless service delivery and meet client expectations.
- Utilized CRM tools to track sales activities, manage client interactions, and generate accurate sales forecasts.
- Stayed updated on industry trends to offer innovative solutions and maintain a competitive advantage.
Customer Service Executive
Commercial International Bank - CIB
01.2018 - 12.2018
- Delivered excellent customer service by managing inquiries, resolving complaints, and providing tailored banking solutions across multiple channels.
- Assisted customers with account management, loan applications, and credit card services while ensuring compliance with banking regulations.
- Promoted CIB’s financial products and services, achieving cross-selling targets and enhancing customer loyalty.
Maintained accurate customer records and ensured confidentiality in alignment with the bank’s policies.
Collaborated with internal departments to improve processes and enhance the overall customer experience.
Consistently received positive feedback from customers for professionalism and problem-solving skills.
Education
Bachelor Degree - Business Administration And Management
Akhbar El Youm Academy
Egypt 04.2001 -
Skills
Negotiation expertise
Sales presentations
Salesforce proficiency
Solution selling
Pipeline management
CRM software
Territory management
Key account management
Software
Timeline
Senior Sales Account Manager
Barq Systems
01.2022 - Current
Sales Account Manager
Afaqy
01.2019 - 12.2021
Customer Service Executive
Commercial International Bank - CIB
01.2018 - 12.2018
Bachelor Degree - Business Administration And Management
Akhbar El Youm Academy
04.2001 -
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