MOHAMED MOSTAFA EL-GALY
Cairo,C
Summary
Dynamic Area Manager with a proven track record at Commercial International Bank, driving revenue growth and enhancing customer relationships. Expert in operations management and sales strategy development, I successfully achieved targets while ensuring compliance and service excellence. Strong leadership and problem-solving skills have consistently fostered high-performing teams and improved operational efficiency.
Currently looking for a suitable and challenging position in the corporate and banking world that enables me to use my organizational skills in achieving career development, self-enhancement, and personal as well as organizational goals while interacting with others to achieve new heights with the purpose of maximizing profitability from products and services, meeting sales plans, attracting new customers, and retaining existing ones, promoting a prestigious corporate image, and acting as a valuable source of market intelligence.
Overview
28
28
years of professional experience
Work History
AREA MANAGER
Commercial International Bank (CIB)
01.2014 - 01.2025
- Ensure business and revenue growth in all the branches under supervision.
- Achieve NTB Target for all the area.
- Achieve Balanced growth in assets & liabilities.
- Effective rating in Audit / OCM review of total visited branches.
- Ensure adherence to the Compliance guidelines.
- Manage Operational losses.
- Maintain Service Quality Standards within the branches under supervision.
- Creation of second line.
- Identification of new branch locations with focus on retail branches.
- Oversee implementation of E2E projects.
Deputy Branch Manager
Commercial International Bank (CIB)
12.2010 - 11.2014
- Provide customers with basic information on all Bank's products/services to increase Customer awareness & ensure a high level of quality service.
- Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in customers, relationship building, existing customer base, companies & new to bank clients in a transparent & ethical way.
- Track customers' inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
- Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
- Handle customers' queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty.
- Contribute with the Deputy Branch Manager/Branch Manager in setting the sales plan and daily sales activities.
- Transfers knowledge, guide and act as role model for younger staff and to ensure that the new hires on-boarding process is strictly adhered to.
- Prepare a daily sale report (DSR) including sales activities and call reports, share it with Deputy Branch Head and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
- Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers' requests are processed timely and efficiently.
- Introduce and promote alternate channels to customers to reduce traffic in branches.
- Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance.
- Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs…etc. check their validity and send to related departments for completion.
- Monitor the sales performance of the sales team by establishing a system of reports and communications that includes Sales Reports, Cyclical sales meetings, sales newsletters & electronic bulletins.
BRANCH HEAD
Commercial International Bank (CIB)
11.2010 - 01.2014
- Develop the branch plan in alignment with the overall Consumer Banking strategy to achieve the budgeted targets and revenue growth within the set timelines.
- Focus on attracting new to bank customers for different segments (Wealth, Plus, Business Banking...etc) with quality portfolios and customer profiling requirements based on the bank's strategy.
- Conduct joint sales calls with different branch staff to meet current / prospect key customers with the purpose of marketing a wide range of bank's products, cross selling.
- Promote and drive customer migration to more cost effective alternative delivery channels, to reduce cost and maximize efficiency.
- Maximize revenue through increasing fee generation, reducing operating costs and maintain the cost to income ratio.
- Ensure that all Service standards set by the bank are applied by Branch staff, in terms of customer interactions, turnaround time adherence, branch ambiance, clean desk policy….etc. to ensure full customer satisfaction and promote customer loyalty.
- Adhere to the bank Operating and Credit policies and procedures to minimize operational errors and losses.
- Rectify any Audit comments timely to mitigate any potential risk, ensuring the identification of the root cause to avoid future re-occurrence.
- Implement effective and efficient rotation plan among the employees to increase the staff knowledge and create different levels of management and exchange knowledge at the branch level.
- Ensure clear communication of the bank's vision and strategy to all staff and explain how the branches contribute in achieving the overall bank's objective.
- Ensure compliance with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's legal position and mitigate potential risk.
Sales and Service officer
Commercial International Bank (CIB)
11.2007 - 11.2010
Senior Personal Banker
Commercial International Bank (CIB)
11.2006 - 10.2007
Personal Bank
Commercial International Bank (CIB)
11.1998 - 10.2006
SYSTEM OPERATOR
Bank Misr
09.1996 - 11.1998
Education
Bachelor of Commerce -
Mansoura University
05.1995
Skills
- Leadership skills
- Revenue growth
- Customer relationship management
- Sales strategy development
- Problem solving
- Operations management
- Business development and planning
- Production data analysis
- Productivity improvements
- Operational risk management
- Performance monitoring
- Budgeting and costing analysis
- Strong Understanding of the market and competitors offerings
- Strong relationship management skills
- Strong communication and negotiation skills
References
Available on request
Training
- Branch Head Certificate
- Anti-money laundry
- Quality Service training
- Legal Session
- Team Building Skills
- Negotiation Skills
- Specialized Trade Finance
- Road to Management
- Operation Course
- Hunter and Selling Skills
Personal Information
- Date of Birth: 03/23/74
- Marital Status: Married
Mobile Numbers
0100 800 0306
Timeline
AREA MANAGER
Commercial International Bank (CIB)
01.2014 - 01.2025
Deputy Branch Manager
Commercial International Bank (CIB)
12.2010 - 11.2014
BRANCH HEAD
Commercial International Bank (CIB)
11.2010 - 01.2014
Sales and Service officer
Commercial International Bank (CIB)
11.2007 - 11.2010
Senior Personal Banker
Commercial International Bank (CIB)
11.2006 - 10.2007
Personal Bank
Commercial International Bank (CIB)
11.1998 - 10.2006
SYSTEM OPERATOR
Bank Misr
09.1996 - 11.1998
Bachelor of Commerce -
Mansoura University