MOHAMED MOUSTAFA ABD EL AZEEM
Pharmcist
Dubai
Summary
Strategic and performance-driven Sales Leader with over 10 years of experience in the pharmaceutical industry across the UAE, Saudi Arabia, and Egypt. Currently leading UAE sales operations at SOTHEMA, driving double-digit revenue growth, optimizing team performance, and expanding market presence. Proven expertise in launching new markets, managing high-performing teams, and building long-term customer and KOL relationships.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Sales Manager
SOTHEMA
08.2022 - Current
- Grew UAE regional revenue by 22% YoY through customized territory planning and key account focus
- Led and coached a 10-person sales team, achieving 95–110% of quarterly targets for six consecutive quarters
- Launched 2 new therapeutic lines, capturing 15% of the addressable market within 12 months
- Initiated and led cross-functional sales training, increasing team performance scores by 30%
- Strengthened CRM adoption across the team, increasing forecasting accuracy and sales reporting efficiency
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Branch Manager
Misr Pharmacies
08.2021 - 07.2022
- Boosted branch sales revenue by 25% through team restructuring and service enhancements
- Reduced stock-out incidents by 40% with new inventory forecasting system
- Improved customer satisfaction rating to 98% via staff retraining and process optimization
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Sales Manager
AUG Pharma
12.2019 - 07.2021
- Increased cardiovascular portfolio market share by 20% within 18 months
- Spearheaded promotional campaigns resulting in a 35% lead conversion boost
- Implemented Salesforce CRM, increasing lead follow-up efficiency by 30%
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Key Account Manager
Boehringer Ingelheim
04.2018 - 11.2019
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Expanded key account base by identifying and cultivating new business opportunities.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Product Specialist
Boehringer Ingelheim
05.2015 - 03.2018
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Collaborated with cross-functional teams to streamline product development processes.
- Trained and provided coaching to 8 junior team members.
- Logged phone numbers and email addresses to contact customers for follow-ups.
Medical Representative
Deef Pharmaceutical Company
03.2014 - 05.2015
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Improved product knowledge for team members through regular training sessions and workshops.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
Medical Representative
AUG Pharmaceutical Company
09.2012 - 02.2014
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
- Improved product knowledge for team members through regular training sessions and workshops.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
Shift Manager
Al Dawaa Pharmacy
01.2008 - 01.2012
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained and mentored new employees to maximize team performance.
Education
B.Sc. in Pharmaceutical Sciences, Cairo University
01-2012
Skills
Regional Sales Strategy & Execution
P&L and Target Management
Team Building & Performance Coaching
Key Account Development
Go-To-Market & Product Launch Planning
Cross-Functional Collaboration
Market Expansion (GCC, North Africa)
Stakeholder & KOL Engagement
Sales Forecasting & CRM Utilization
Timeline
Sales Manager
SOTHEMA
08.2022 - Current
Branch Manager
Misr Pharmacies
08.2021 - 07.2022
Sales Manager
AUG Pharma
12.2019 - 07.2021
Key Account Manager
Boehringer Ingelheim
04.2018 - 11.2019
Product Specialist
Boehringer Ingelheim
05.2015 - 03.2018
Medical Representative
Deef Pharmaceutical Company
03.2014 - 05.2015
Medical Representative
AUG Pharmaceutical Company
09.2012 - 02.2014
Shift Manager
Al Dawaa Pharmacy
01.2008 - 01.2012
B.Sc. in Pharmaceutical Sciences, Cairo University