Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic

Mohamed Mustafa

Unit Manager Access O&M
Cairo,Egypt

Summary

Dynamic Unit Manager at Telecom Egypt with expertise in Cloud Computing and Project Management. Proven track record in enhancing staff retention through mentorship and leadership. Spearheaded the development of an AI-driven mobile application, significantly improving operational efficiency. Adept in FTTx technology and committed to regulatory compliance and innovation. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Unit Manager Access Network

Telecom Egypt
Cairo, Cairo Governorate
04.2025 - Current
  • Improved network performance by conducting regular maintenance, troubleshooting, and optimizing telecom equipment.
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
  • Developed mobile application featuring AI chatbot to diagnose hardware and software issues.
  • Reduced downtime, performing preventive maintenance on key systems and components.
  • Delivered prompt resolutions for technical issues, collaborating with cross-functional teams.
  • Accessible 24/7 support for critical network incidents ensuring minimal disruption to customers'' services.

Network Planning Engineer

Telecom Egypt
Cairo, Cairo Governorate
06.2020 - 03.2025
  • Assisted in the successful completion of large-scale projects as a key member of the project management team.
  • Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to FTTx technology.
  • Assisted in the successful integration of new technologies into existing FTTx networks, ensuring seamless operations.
  • Directed operational activities for network access management.
  • Improved network performance by designing and implementing network infrastructure upgrades.
  • Enhanced end-user satisfaction with optimized network configurations and troubleshooting techniques.

Freelancer Softwear Tester

Upwork.com
08.2019 - 04.2020
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.

Education

MBA - Business Administration

Faculty of Commerce
Cairo, Egypt
09.2024 - Current

Bachelor of Science - Electrical, Electronics And Communications Engineering

Faculty of Engineering
October,Giza
09.2014 - 05.2019

Skills

Cloud Computing

Timeline

Unit Manager Access Network

Telecom Egypt
04.2025 - Current

MBA - Business Administration

Faculty of Commerce
09.2024 - Current

Network Planning Engineer

Telecom Egypt
06.2020 - 03.2025

Freelancer Softwear Tester

Upwork.com
08.2019 - 04.2020

Bachelor of Science - Electrical, Electronics And Communications Engineering

Faculty of Engineering
09.2014 - 05.2019

Languages

Arabic
Native language
English
Intermediate
B1

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Mohamed MustafaUnit Manager Access O&M