Mohamed Nabih

• Managing Global IT Operations, Network and End users support teams in [Egypt-US- China] and appraising their performance.
• Oversee all IT activities, including, IT budget management, application demands, projects deployment and support.
• Managing and Maintain uptime and security measures for 7 datacenters [5 remotely + 2 locally]
• Support 600+ users globally in [Egypt-US-Europe-China-India]
• Responsible for implementing technological solutions to solve business problems with our customers.
• Creating a schedule for analysis, implementation and testing of technology and working with in-house technical teams to ensure consistency of use, among other duties.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on customer organizations.
• Planning and monitoring IT budget and expenditures.
• Plan, organize, direct, control and evaluate the operations of the company's information systems.
• Maintain current and accurate inventory of all IT assets.
• Provide recommendations about the procurement of IT assets and services.
• Managing cross-cultural teams and negotiations.
• Build successful relationships with business partners.
• Assess vendors and develop test strategies for new hardware and software.
• Ensure adherence to needed policies, standards, processes and procedures as defined

Managing IT Operations, End users support teams and appraising their performance.
• Ensure adherence to needed policies, standards, processes and procedures as defined
• Maintain data centers farms high availability (Servers, network devices, security devices)
• Implement IT projects, including the design and deployment of new IT systems and services.
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Ensuring proper budget allocation and tracking spending
• Analytical and prioritizing the Help Desk incidents with within ITIL framework
• Troubleshoot complex issues on operating systems.
• End-User support for 500+ employees and computers.

Responsible for installing, testing and supporting 2003 servers 3- Network troubleshooting (WAN, LAN)
• Managing network and data backup procedures by (Veritas Backup Exec v10).
• Configuration and troubleshooting of routers, switches, access points.
• Managing, Troubleshooting Microsoft (Active Directory and infrastructure Service)
• Managing and support University’s Web servers and E-learning systems.

Respond to requests for technical assistance in person and via phone.
• Troubleshoot complex issues on hardware and software
• Installing new laptops, desktops, printers and operating systems
• Identify and escalate situations requiring urgent attention
• Documenting the configuration of the system.
• Prepares reference for users by writing operating instructions.
• Installing and maintaining local networks.
• Coordination of testing and deployment release for desktop software upgrades