MOHAMED NASR HEMIDA
Ras Al Khaimah,UAE
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Store Manager
Viva Supermarket
Ras Al Khaimah
10.2021 - 02.2025
- Spearheaded a team across multiple locations, enhancing team performance and efficiency by 20% through strategic leadership and training programs
- Managed inventory control processes, reducing stock loss by 22% through meticulous audits and stock rotation
- Successfully maintained a 100% compliance rate with HSSE and food safety standards, ensuring safe and legal store operations at all times
- Developed opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management, and shift procedures to improve efficiency by 8%
- Lead the customer service team to gain a 'Best in Region' award for outstanding customer feedback
- Maintain a clear understanding of the financials and product initiatives for all divisions and drive them to success
- Know markdown strategies and implement to successful movement of product to capture the biggest gains in the business
- Handled customer complaints by listening to grievances and correcting issues for 98% satisfaction
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
store incharge
Carrefour UAQ
Um Al Quain
02.2020 - 09.2022
- Supported Store Manager in daily operations, contributing to improvement in annual gross margin
- Played a key role in training new hires, ensuring rapid acclimation to company standards and practices
- Implemented a store refurbishment which improved shopping experience and increased daily
- Managed daily cash handling procedures, maintaining accurate financial records within the store,.
- Managed all aspects of store operations, including store maintenance, staff scheduling and budgeting.
- Developed a comprehensive employee training programmed, enhancing staff skills and leading to a 10% decrease in staff turnover
- Lead the development of the wholesale & distributor channel strategy
Store supervisor FMCG
Carrefour
UAQ
01.2019 - 01.2020
- Managed stock levels to maximise sales opportunities.
- Handled delivery logistics for seamless stocking of new arrivals.
- Assisted in inventory management to maintain sufficient stock levels.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Trained new employees, leading to competent store personnel.
- Improved store layout by regularly reorganising merchandise and display areas.
- Scheduled regular staff meetings, fostering open communication within the team.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Led daily operations to maintain smooth store running.
- Created an inviting store environment enhancing customer shopping experiences.
- Updated pricing and promotions to fulfil store goals.
Cashier supervisor
Carrefour supermarket
RAK / UAE
01.2019 - 12.2019
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Balanced cash registers, maintained accurate financial records.
- Dealt with customer complaints and rectified product and service issues.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Mentored staff on handling and resolving customer concerns.
- Trained new staff members for enhanced productivity.
- Led daily operations to maintain smooth store running.
- Approved customer refunds and exchanges upon close item inspection.
- Maintained clean and functional checkout areas to avoid safety issues.
- Supervised team of cashiers, upheld high standards of professionalism.
- Checked out customers, provided exceptional service.
- Became knowledgeable about store products and mission statement.
- Motivated sales teams to achieve daily store targets.
- Tracked cashier training requirements and reported to corporate office upon completion.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
FMCG stocker / cashier staff
carrefour
RAK /UAE
10.2017 - 12.2018
- Assisted customers in locating desired products quickly and efficiently.
- Sorted items into correct locations to keep good shop order.
- Cleaned shelves, signs and aisle floors.
- Checked sales reports to create stock room replenishment lists.
- Updated shelf prices and labels in line with store procedures.
- Arranged products to visual merchandising plans.
- Faced-up shelves for customers to easily identify products.
- Checked received shipments for accuracy, ensuring seamless inventory management.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Balanced till at end of day, maintaining accurate records.
- Counted change correctly and issued customer receipts.
Education
Computer and Information Technology -
Mansoura University
09.2015 - 06.2016
Skills
- Staff Training & Development
- Inventory Management
- Customer Service Excellence
- Operational Efficiency
- Budgeting and Finance
- Supply Chain Management
Leadership
- Retail Software Proficiency
- Attention to Detail
- Loss Prevention Strategies
- Store security measures
- Time efficiency
- Visual merchandising
Accomplishments
- Led Team to Win 'Best in Region'
- 30% Increase in Cross-selling Campaigns
- Implemented Cost-saving Strategies
Languages
Arabic
Native
English
Fluent
Certification
HYGIENIC FOOD CERTIFICATE
ADVANCED LEADESHIP TRANING
Timeline
Store Manager
Viva Supermarket
10.2021 - 02.2025
store incharge
Carrefour UAQ
02.2020 - 09.2022
Store supervisor FMCG
Carrefour
01.2019 - 01.2020
Cashier supervisor
Carrefour supermarket
01.2019 - 12.2019
FMCG stocker / cashier staff
carrefour
10.2017 - 12.2018
Computer and Information Technology -
Mansoura University
09.2015 - 06.2016
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