Passionate about electronics and learning machine maintenance
Mohamed Nasrt
Duty Manager – Catering Unit Saudi Arabian Airlines & Dispatch Officer
Ain Shams ,Cairo
Summary
Dynamic Duty Manager with extensive experience at Saudi Arabian Airlines Catering, excelling in operations management and customer service. Proven track record in enhancing on-time delivery rates and fostering strong client relationships. Skilled in team supervision and conflict resolution, ensuring compliance with health and safety standards while driving performance improvements.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Duty Manager–Catering Unit, Saudi Arabian Airlines
Saudi Arabian Airlines Catering
09.2018 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responsible for the smooth and efficient coordination of all unit operations with the main base in Saudi Arabia (SAUDIA OCC).
Coordinating and making decisions regarding emergency operations involving manpower, raw materials, and service quality.
Coordinating between airport agencies and the client to ensure ongoing cooperation.
Ensuring that the supply route adheres to security procedures within the unit and at the airport.
Receiving client complaints and coordinating with the relevant department to take appropriate action. - The primary function of the Duty Manager is to coordinate with various departments, the Unit Head, and airport authorities such as maintenance.
The Duty Manager must monitor and control all operational activities to ensure swift decision-making that impacts the safety of procedures.
The Duty Manager must escalate unresolved issues to the relevant manager and the HF-O Unit Head. The Duty Manager's office should be equipped with:
A list of all emergency numbers.
Required first aid supplies.
Copies of instructions for all system-related matters (fire, electricity, water).
Copies of emergency instructions for the team in case of any incidents.
Dispatcher Manager
Saudi Airlines Catering
09.2018 - Current
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Enhanced dispatch efficiency by streamlining communication processes and implementing a new routing system.
- Coordinating between the production department, stores, and equipment drivers to ensure on-time delivery of meals for each flight
- Reviewing catering orders and verifying they match passenger numbers and flight types
- Supervising the loading of meals, beverages, and equipment onto aircraft service carts
- Ensuring proper packaging, hygiene, and product quality before dispatch
- Adhering to flight schedules and responding quickly to any operational changes or delays
- Recording dispatched quantities and preparing daily reports
- Coordinating with the flight crew regarding any remarks or special requests
- Complying with occupational safety and food safety procedures (HACCP)
- Efficiently handling additional or emergency flights
Service Representative
Saudi Arabian Airlines
04.2017 - 07.2018
- Welcoming passengers and checking tickets and passports
- Completing check-in procedures and issuing boarding passes
- Weighing and tagging luggage for flights
- Assisting passengers with inquiries and providing support
- Handling simple issues such as seat changes or flight delays
- Ensuring passengers follow travel regulations and instructions
Sales Agent
Abdul Aziz Electrical Appliances Markets
03.2015 - 04.2017
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Receptionist
Cesar Hotel
06.2012 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Administrative Coordinator
Nassib Torcom & Tawakol
08.2009 - 09.2011
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
Education
Bachelor in Law - Law
Ain Shams University
Abassia 04.2001 -
Skills
Operations & Leadership Management
Operational Oversight: Expert in managing daily catering and dispatching operations to ensure seamless workflow
Team Leadership & Training: Proven ability to supervise large teams, delegate tasks effectively, and conduct staff training programs
Resource Planning: Skilled in manpower allocation, shift scheduling, and optimizing unit performance
2 Logistics & Supply Chain Excellence
Dispatch Coordination: High proficiency in managing on-time delivery rates and coordinating with airport agencies and flight crews
Quality & Safety Compliance: Strict adherence to HACCP, health and safety protocols, and aviation security procedures
Emergency Management: Quick decision-making skills to handle operational disruptions or manpower shortages
3 Strategic Communication & Customer Service
Conflict Resolution: Professional handling of escalated customer issues and maintaining high satisfaction levels
Stakeholder Liaison: Strong ability to coordinate between various departments (Maintenance, Production, and Base Operations)
Relationship Building: Skilled in fostering long-term trust with clients and airport authorities
4 Administrative & Soft Skills
Time Management: Exceptional ability to work under pressure and meet strict flight schedules
Performance Monitoring: Continuous tracking of service quality and operational KPIs
Date Of Birthday
14/08/1992
Additional Information
Results-driven Duty Manager with extensive experience at Saudi Arabian Airlines Catering, leading a team of 62 staff members in high-pressure operational environments. Proven track record of maintaining precise on-time service delivery and optimizing workflow efficiency. Recognized for outstanding performance during the 2018 Hajj season and awarded Employee of the Month in 2024. Strong leader with expertise in team management, conflict resolution, and strict adherence to health and safety standards, consistently driving operational excellence
Interests
Timeline
Duty Manager–Catering Unit, Saudi Arabian Airlines
Saudi Arabian Airlines Catering
09.2018 - Current
Dispatcher Manager
Saudi Airlines Catering
09.2018 - Current
Service Representative
Saudi Arabian Airlines
04.2017 - 07.2018
Sales Agent
Abdul Aziz Electrical Appliances Markets
03.2015 - 04.2017
Receptionist
Cesar Hotel
06.2012 - 02.2014
Administrative Coordinator
Nassib Torcom & Tawakol
08.2009 - 09.2011
Bachelor in Law - Law
Ain Shams University
04.2001 -