Mohamed Nasser
Customer Service Advisor
Nasr City
Summary
Ambitious and results-driven customer support and sales professional with a proven track record in telecommunications, retail, and customer service. Highly adaptable and quick to excel, consistently earning promotions and playing key roles in new account launches. Committed to surpassing KPIs, achieving team targets, and enhancing customer satisfaction. Recognized for exceptional problem-solving skills, efficiency, and a strong drive for continuous growth and success in dynamic environments.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Concentrix
Cairo, Cairo Governorate
08.2023 - Current
- Managed TPH (Total Productive Hours) performance monthly while maintaining high CSAT (Customer Satisfaction) scores.
- Actively contributed to achieving floor targets, supporting overall team success.
- Joined the Bodyshop Launching Account (Wave 2) in August 2024, assisting in building a solid foundation for the project.
- Later transitioned to the Modere Account (Wave 1), playing a key role in its successful launch and development.
Customer Service Representative
Teleperformance
Cairo
08.2021 - 09.2022
- Provided exceptional customer service as a frontline representative, handling inquiries and resolving customer concerns efficiently.
- Promoted to Technical Support Representative within the first two weeks on the floor due to outstanding performance.
- Troubleshot and resolved technical issues related to mobile services, ensuring a seamless customer experience.
- Consistently exceeded team KPI targets, earning recognition as a top performer.
- Contributed to team success by maintaining high customer satisfaction and first-call resolution rates.
Part-time Sales
Zara Store
Cairo, Cairo Governorate
06.2020 - 06.2021
- Assisted customers in the Women’s and Men's section, providing personalized styling advice and excellent customer service.
- Contributed to achieving daily store sales targets through effective upselling and cross-selling techniques.
- Collaborated with the Operations Team to organize stock and manage new arrivals efficiently.
Education
Faculty of Commerce - Financial Analysis
Helwan University
New Cairo, C 06.2019 - 10.2024
High School Diploma -
Green Heights Language School
New Cairo, C 02.2016 - 02.2019
Skills
Excel
Word
PowerPoint
Presentation
Communication
Social Skills
Crises Management
Public Speaking
Team Working
Attention to Details
Project Management
Speed Learning
Problem Solving
Work Under Pressure
Extra-Curricular Activities
FMI Students Union, Trips and Social Activities Head, 2019, External Relations Committee Vice Head, 2019
Personal Information
- Date of Birth: 06/15/01
- Nationality: Egyptian
- Marital Status: Single
Timeline
Customer Service Representative
Concentrix
08.2023 - Current
Customer Service Representative
Teleperformance
08.2021 - 09.2022
Part-time Sales
Zara Store
06.2020 - 06.2021
Faculty of Commerce - Financial Analysis
Helwan University
06.2019 - 10.2024
High School Diploma -
Green Heights Language School
02.2016 - 02.2019