MOHAMED MAHMOUD ALSABBAGH
Customer Service Representative
Cairo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Back Office Customer Service Representative
Teleperformance Egypt
01.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Call center representative
Papa John’s Egypt
07.2022 - 12.2022
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Seize opportunities to upsell products when they arise.
- Meet personal/team qualitative and quantitative targets.
Administrative Coordinator
Aluminum manufacturing workshop
02.2021 - 06.2022
- Maintaining workshop facilities, including all tools, equipment.
- Coordinate with outside vendors and contractors and Supporting with customer and online orders.
- Manage workshop spending and budgets as needed.
Education
Bachelor’s Degree - Business Administration
Thebes Higher Institute of Computer and Management Sciences
Skills
- Well organized and accurate personality
- Attention to detail
- Ability to Work Independently
- Good ethical judgment and integrity
Customer service
Problem-solving
Timeline
Back Office Customer Service Representative
Teleperformance Egypt
01.2025 - Current
Call center representative
Papa John’s Egypt
07.2022 - 12.2022
Administrative Coordinator
Aluminum manufacturing workshop
02.2021 - 06.2022
Bachelor’s Degree - Business Administration
Thebes Higher Institute of Computer and Management Sciences
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