Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Mohamed Nayel

Mohamed Nayel

Credit Policy & Risk Analyst
Cairo

Summary

Forward-thinking Credit Analyst with customer correspondence and credit analysis expertise. Offering more than 2 years of resolving credit disputes and making recommendations on bad debt accounts.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Credit Policy & Risk Analyst

Mid Bank For Consumer Finance
Giza
08.2022 - Current
  • Evaluating clients’ credit data and Iscore in order to determine the degree of risk involved in lending money to them.
  • Preparing reports about the degree of risk in lending money to clients.
  • Setting Credit Policy Standards.
  • Fraud And AML Analysis for Each Client.
  • Making Full Assessment for Adding New Merchants with Assessing Merchant’s CR-Tax Card-External Investigation

Retail Credit Analyst

Emirates NBD Bank
Cairo
09.2021 - 08.2022
  • Evaluating clients’ credit data and financial statements in order to determine the degree of risk involved in lending money to them.
  • Analyzing client records and using the data to recommend payment plans.
  • Preparing reports about the degree of risk in lending money to clients.
  • Calling clients to validate their documents and personal information.

Uni Teller

Emirates NBD Bank
Cairo
07.2019 - 09.2021
  • Educated customers on use of banking website and mobile apps.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Dispatcher

Delivery Hero
Cairo
04.2019 - 07.2019
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 120 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Sent out drivers to assist 100 hourly callers based on locations, needs and worker availability.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Account Advisor

Raya Contact Center
Cairo
08.2018 - 04.2019
  • Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
  • Handling customer’s inquiries.
  • Handling customer’s complaints.
  • Proceed technical steps with the customer when they are facing technical issues.
  • Handling customer’s bills and due dates.

Internship

United Bank of Egypt
Cairo
07.2017 - 08.2017
  • Operations department: Handling clearing checks & Bank transfers.
  • Customer Service Department: Issuing certificate of deposit,receiving and deliver debit cards and open new accounts.

Education

Bachelor of Accountancy - Accounting

Commerce English Section At Cairo University
Egypt
09.2014 - 06.2018

Skills

Risk Management

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Timeline

Credit Policy & Risk Analyst

Mid Bank For Consumer Finance
08.2022 - Current

Retail Credit Analyst

Emirates NBD Bank
09.2021 - 08.2022

Uni Teller

Emirates NBD Bank
07.2019 - 09.2021

Dispatcher

Delivery Hero
04.2019 - 07.2019

Account Advisor

Raya Contact Center
08.2018 - 04.2019

Internship

United Bank of Egypt
07.2017 - 08.2017

Bachelor of Accountancy - Accounting

Commerce English Section At Cairo University
09.2014 - 06.2018

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Mohamed NayelCredit Policy & Risk Analyst